Member Solutions Clerk

1 week ago

Tampa, FL, United States Suncoast Credit Union Full time
Overview

Compensation: $18.00 - $24.00 hourly based on experience and credentials

Location Type: Onsite

Position Type: Full Time

Schedule: Monday through Friday 8:00 AM - 5:00 PM

The Member Solutions Clerk is a valued member of the Member Solutions Department. This role provides departmental support through a variety of clerical functions. An ideal candidate has strong communication skills with keen attention to detail.

Responsibilities

  • Distribute incoming daily mail to the Member Solutions Department personnel
  • Process the department's certified and return mail
  • Forward incoming loan payments to the appropriate department
  • Assist with member calls or emails by directing them to the appropriate personnel
  • Prepare routine correspondence for member solutions accounts
  • Utilize information obtained from credit reporting, skip tracing services, and software to recover collateral or funds
  • Record and post payments received to members' accounts or General Ledger
  • Perform rights of offset on depository accounts and within guidelines, apply funds to delinquent or charged-off loans
  • Document account activity in the Member Solutions software
  • Track deadlines for re-recording of judgments
  • Send requests for re-recording and fees to appropriate courts
  • Compile data to prepare daily, weekly, and monthly reports
  • Review and approve invoices for the Member Solutions Department
  • Maintain administrative work area to ensure an organized environment
  • Maintain inventory of office supplies, forms, and documents
  • Act as a backup to Liquidation Administrative Associate and assist duties during times of heavy workload
  • Attend educational events to increase professional knowledge and remain current with compliance guidelines
Qualifications
  • High school diploma or equivalent
  • 1+ years of clerical experience
  • Collections experience preferred
  • Basic accounting skills to post payments to General Ledger and members' accounts
  • Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines
  • Accurate, detail-oriented, and organized with task management
  • Ability to analyze and resolve routine problems or situations
  • Proficient written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
  • Ability to work independently and in a team-oriented environment
Skills
  • Customer Service
Benefits
  • Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
  • Community Involvement: Paid Volunteer Hours
  • Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

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