HPC Supercomputer Onsite Administrator Team Lead, Spring, Texas

HPC Supercomputer Onsite Administrator Team Lead, Spring, Texas

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Come join our team at Hewlett-Packard/HP as a HPC Supercomputer Engineer Team Lead, where you will have the opportunity to work with cutting-edge technology and make a significant impact on our company's success. As an Team Lead you will play a critical role in maintaining high-performance computing systems and leading the site team that is essential to our business operations. We are looking for a proven self-motivated problem-solver with experience leading a small team (of 3-10) and excellent communication skills

In this role, located in Spring, Texas, you will be supporting HPE Cray supercomputers at one of HPE’s mission-critical Oil and Gas customers.  You will be a trusted advisor that will create and maintain effective customer relationships that ensure customer satisfaction. Reporting daily and working physically at the customer's site.  You will be part of the customers’ HPE site team, working closely with this team, the customer and remote HPE support teams.  It is vital that you are experienced with Linux, troubleshooting hardware and enjoy learning new things  Routine work will include; lead customer discussions regarding open issues, manage day to day site activities, administering the customers supercomputers, directing (and assisting with) daily Break fix repairs, and will also participate in a 24x7 on-call rotation, 1 week every 1.5 months.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or participates in cross-functional initiatives to resolve problems. Represents the organization to the customer/client. Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower-level employees.  Works within an established framework and with minimal supervision.

Location – Spring, Texas

US Citizenship required

Onsite Fulltime work required.

This role requires daily in-person attendance at non-HPE worksite.

Responsibilities:

• Report daily to, and physically work at, the Customer’s Site.
• Accountable for meeting and maintaining customer’s SLA (Service Level Agreement).
• Engages in technical problem solving across multiple technologies.
• Owns and drives service tickets to ensure timely resolution of system or customer issues.
• Regularly leads in the technical assessment and delivery of specific technical solutions to the customer.
• Preforms and directs team for daily hardware diagnostics and repairs.
• Responsible for verifying and implementing detailed technical solutions to problems.
• Participates as part of a team and maintains good relationships with team members and customers.
• Collects data from appropriate sources to assist in determining customer needs, and requirements.
• Responds to requests for technical information from customers.
• Maintain onsite part inventory.
• Occasional travel for training is required.

Knowledge and Skills:

• Must be a self-starter who is able to work independently, without supervision, and within a team environment.
• Have extensive Linux based hardware troubleshooting and diagnostics experience.
• Worked in HPC (High Performance Computing) or other large-scale systems/datacenter experience.
• Possesses an understanding, at a detailed level, of architectural dependencies of technologies.
• Able to communicate prognosis and impact with both the customer and HPE teams.
• Ability to work in a multi- technology environment with the ability to diagnose complex technical problems to their root cause.
• Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family.

Education and Experience Required:

• 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).
• Previous experience managing projects and leading small teams (of 3-10).
• Installing, troubleshooting and supporting enterprise-level servers, storage, and networking equipment.
• HPC (High Performance Computing) or other large-scale systems/datacenter experience

#unitedstates

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates #operations

Job:

Services

Job Level:

TCP_04

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $105,500.00 - $243,000.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.

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