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Practice Manager
4 weeks ago
Summary:
There aretwo components to this role; managing, developing, and improving a providerspractice and managing the department that supports the practice.
Leadershipin building and maintaining provider practices. Focus on day-to-dayperformance, identifying and resolving issues, and developing improvements inthe organization using metrics and industry best practices. Workscollaboratively with Peers and other departments in the organization to ensurebest in class results based on metrics and quality. Proactively review andanalyze operational data to drive continuous improvements in performance.
Effectivemanagement of time and resources, ensure staff morale, productivity, quality,safety, and maintain less than 15 % turn-over rates. Work with the organizationto ensure all departments are staffed appropriately.
Supervisory responsibility:
- Medical Office Specialists
- Medical Assistants
- Revenue Cycle
- Provider scheduling
- Quality metrics
- Supply cycle
1. Will participate and maintain a culture withinThe Corvallis Clinic that is consistent with the content outlined in theService and Behavioral Standards document. To this end, employee will be expected to read, have familiarity, andembrace the principles contained within.
2. Creating effective patient flow through the practice in thefollowing areas:
a. Reception
b. Providerschedule utilization between 80% and 90%
c. Co-payment collection at 90% and assist withprior balance collections.
d. Cleanclaims drop at 80% within 48 hours.
e. Back-officeservices
f. Ancillary services, including lab, quality, safety, andimaging
g. Monitorsupply ordering and usage
3. Supports time management tools and encourages efficiency forphysicians in assigned departments.
4. Ensuring appropriate revenue cycle practices are followed oremployed:
a. Maintainingaccurate & current demographic & insurance information.
b. Exhaustivecharge collection and billing.
c. Consistentand effective processes to pursue payment compatible with EHS and practicegoals and objectives
5. Recruitment, hiring, orientation, discipline, and evaluationof staff providing the above services.
6. Developing and monitoring budgets, recommending, andimplementing actions to improve financial performance.
7. Ordering necessary supplies and recommending appropriatecapital equipment acquisitions.
8. Coordinating practice interests in practice moves andrenovations.
9. Maintains effective communications between staff,physicians, and other EHS parties.
10. Serves as a role model for high quality customer service,and mentors support staff in the process.
11. Serves as a formal contact person for patient and staff complaints,taking action as appropriate.
12. Gathering, organizing, and analyzing related information toinitiate process improvement.
13. Serves on practice improvement committees as assigned.
14. Performs other duties and/or special projects asassigned.
Education/Licensure/Experience:
1. High school diploma or equivalent required. College degree preferred.
2. Minimumthree (3) years direct healthcare experience in practice management/supervisionrequired or the following combination of experience and education will also beconsidered:
a. Bachelor'sdegree with two (2) years direct healthcare experience in practicemanagement/supervision.
3. Priorexperience working in a clinical role (medical assisting, nursing, radiology,laboratory, etc.), highly desirable.
Knowledge and skills:
1. Fully understand thecomplexities within a multi-specialty operation.
2. Ability to workcompatibly with patients, physicians, and other staff.
3. Ability to setbenchmarks and standards to meet and exceed expectations of The Clinic.
Perks and Benefits:
- Work-life balance is a top priority at The Corvallis Clinic
- 7 holidays + 2 floating holidays = 9 Paid Holidays Early release on Christmas Eve and New Year's Eve
- Generous Personal Leave Accrual
- Benefits: Medical w/ HSA or HRA, Dental, Flexible Spending Acct (FSA)
- Employer contribution to HSA and HRA (when enrolled in Medical Plan)
- Employer paid Long Term Disability (LTD), Basic Life/AD&D, Employee Assistance Program (EAP)
- Voluntary Benefits (Vision, Life Insurance and AD&D, Pet Insurance, Aflac, Legal Shield)
- Retirement - 401k eligible and auto enrolled after 90 days, 100% vested from day 1, with clinic match after 1 year (w/hours requirement) and Discretionary Profit Share after 2 years (w/hours requirement)
- Pay on Demand (up to 2x per month)
- Casual Fridays (with clinic approved attire)
- Year-round employee engagement events and festivities
- Team centered culture, delivering exceptional medical care with compassion and a commitment to service
