Call Center Representative

5 days ago

West Bend, WI, United States Serigraph Full time

Join Serigraph as a Call Center Representative and play a vital role in delivering fast, accurate, and friendly support to our eCommerce and call center customers. You'll be part of a team that values precision, professionalism, and exceptional service; making a direct impact on our customers' experience and our company's success.

Call Center Representative Responsibilities -

    • Set up new eCommerce customers and manage new customer location openings.
    • Process eCommerce order entry using the ezPOP framework for call center customers.
    • Prepare and review production paperwork, rerun requests, and customer account documentation.
    • Expedite products and coordinate shipments to meet customer requirements.
    • Communicate clearly and professionally with internal and external customers, sales representatives, and operations regarding orders and issues.
    • Ensure accurate reporting and review of production reports related to customer accounts.
    • Support environmental practices by handling and disposing of materials per procedures.
    • Ensure quality and stop production to correct quality concerns. Inform management of products and/or processes that do not conform to requirements.
    • Ensure all environmental practices and materials are handled and disposed of per appropriate procedures in your area.
    • Support Serigraph current quality business system and understand use of SPECS, the Serigraph quality manual.
What we are looking for in a Call Center Representative -
    • High school diploma or equivalent.
    • Two or more years of call center or customer service experience.
    • Strong communication skills for professional interaction with customers, sales, and operations.
    • Experience with eCommerce platforms and Microsoft Excel (formulas, formatting, analysis).
    • Excellent attention to detail, problem-solving, and critical thinking skills.
    • Knowledge of good departmental and company safety/housekeeping/PPE practices.
    • Understand departmental procedures and policies.
Preferred Qualifications of a Call Center Representative -
    • Minimum of three years of experience in a printing environment with technical knowledge of materials and constructions, or equivalent experience and education.
    • Understanding of commercial challenges and PCI (Payment Card Industry) compliance.
    • Strong continuous improvement mindset.
    • Ability to thrive in high-pressure environments with multitasking and prioritization.
    • Energetic, self-motivated, and adaptable in ambiguous situations.


Ready to Make an Impact?

At Serigraph, your work matters. If you're passionate about customer service, thrive in a fast-paced environment, and want to grow with a company that values continuous improvement and accountability, we want to hear from you. Apply today and help us deliver service that stands out.

Who is Serigraph?

Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets. Our core business is decorating plastic. We print, form, mold, finish and fulfill in-house. Serigraph specializes in transforming our customer's brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a difference-because that's the kind of community we want.

Life at Serigraph

The average Serigraph employee has more than 16 years of service The tenure of our coworkers speaks volumes for life at Serigraph. Serigraph employees enjoy:

Competitive wages

Access to earned wages before the scheduled payday

Paid time off, 10 paid holidays, and a vacation buy/sell program

Free onsite healthcare and telemedicine including COVID testing

Full benefits package including health, dental, vision, disability, and life insurance

401(k) eligibility on day one

Free onsite fitness facility and walking trails

Cross training, growth, and promotion from within

What are you waiting for? Apply to join the Serigraph team today

*Serigraph is an Equal Opportunity Employer*

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