Client Relationship Representative

2 weeks ago

Boston, MA, United States Park 6 Logistics Full time

Job Description

Job Description

We are seeking a Client Relationship Representative to join our growing team. In this role, you will act as the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will be proactive, detail-oriented, and dedicated to building strong, long-lasting relationships.

Responsibilities

  • Serve as the first point of contact for client inquiries and concerns

  • Maintain and strengthen long-term client relationships

  • Understand client goals and provide tailored solutions

  • Coordinate with internal teams to ensure service excellence

  • Manage client accounts and update CRM systems regularly

  • Identify upsell or cross-sell opportunities based on client needs

  • Monitor client satisfaction and follow up regularly to ensure continued success

Qualifications:
Qualifications

Qualifications

  • Bachelor’s degree in Business, Communications, or related field preferred

  • 2+ years of experience in customer service, account management, or client relations

  • Strong communication and problem-solving skills

  • Ability to manage multiple accounts with attention to detail

  • Proficiency in Microsoft Office Suite and CRM platforms

  • Professional demeanor and a client-first mindset

Additional Information

Benefits

  • Competitive salary: $62,000 - $65,000 per year

  • Full-time permanent position

  • Opportunities for professional growth and career development

  • Collaborative work environment with skill-building opportunities

  • Comprehensive training and support from a dedicated team

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