Level II IT Technician

2 weeks ago

Richmond, VA, United States TeamLogic IT Richmond Full time

Benefits:

Dental insurance

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Benefits/Perks

Competitive Compensation

Flexible Scheduling

Career Growth Opportunities

Benefits

Company Overview

If you have a background and skill-set for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. Previous MSP Experience highly desired.

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

IT Technician II Responsibilities:

Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.

Provisioning and system setup for new hires.

Prioritize incidents and service requests according to defined processes to meet defined SLAs.

Use remote tools and diagnostic utilities to aid in resolving support requests.

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

Installing and configuring hardware and software components throughout various network infrastructure devices.

Install antivirus software and ensure virus definitions are up to date.

Server administration via Active Directory, File & Print services, DNS, DHCP.

Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Establishing good relationships with all departments and colleagues.

Valid Driver License and ability to drive to customer locations when required.

Ensuring company safety and security standards are met.

IT Technician II Requirements:

College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.

Office 365 administration experience.

Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.

Active Directory knowledge is a plus.

Previous MSP Experience highly desired.

Some knowledge and understating of networking devices and appliances.

RMM and PSA Experience a plus

Valid Driver License and ability to drive to customer locations when required.

CompTIA A+ and/or CompTIA Network+ preferred

Compensation: $25.00 - $33.00 per hour

  • NDT Level II Technician

    2 weeks ago

    Richmond, VA, United States Hmt Tank Inc Full time

    HMT is the global leader in aboveground storage tank solutions. HMT brings a distinct level of innovation and service to the tank industry through a unique approach of partnering with customers to optimize tank operations. Knowing that every customer’s need is different, we use our decades of experience to customize solutions that help tank operations...

  • NDT Level II Technician

    1 week ago

    Richmond, VA, United States Hmt Tank Inc Full time

    HMT is the global leader in aboveground storage tank solutions. HMT brings a distinct level of innovation and service to the tank industry through a unique approach of partnering with customers to optimize tank operations. Knowing that every customer’s need is different, we use our decades of experience to customize solutions that help tank operations...

  • NDT Level II Technician

    30 minutes ago

    Richmond, VA, United States Hmt Tank Inc Full time

    HMT is the global leader in aboveground storage tank solutions. HMT brings a distinct level of innovation and service to the tank industry through a unique approach of partnering with customers to optimize tank operations. Knowing that every customer’s need is different, we use our decades of experience to customize solutions that help tank operations...

  • Certified Pharmacy Technician II

    2 weeks ago

    Richmond, VA, United States Sheltering Arms Institute Full time

    Certified Pharmacy Technician II Sheltering Arms and VCU Health have come together to create Sheltering Arms Institute, a non-profit, state-of-the-science destination inpatient rehabilitation hospital and network of outpatient centers. The Institute blends advanced technology, research, and evidence-based clinical care to create an innovative,...

  • Certified Pharmacy Technician II

    2 weeks ago

    Richmond, VA, United States Sheltering Arms Institute Full time

    Certified Pharmacy Technician II Sheltering Arms and VCU Health have come together to create Sheltering Arms Institute, a non-profit, state-of-the-science destination inpatient rehabilitation hospital and network of outpatient centers. The Institute blends advanced technology, research, and evidence-based clinical care to create an innovative,...

  • Field Service Technician II

    1 week ago

    Richmond, VA, United States EPS Full time

    OverviewJob Title: Field Technician II About The Company: At Electric Power Systems, we specialize in electrical acceptance testing, commissioning, and maintenance testing for a wide range of clients including Utility, Generation, Renewables, Industrial, Transit, Data Centers, and Commercial Facilities throughout North America. We are committed to providing...

  • Field Service Technician II

    4 days ago

    Richmond, VA, United States EPS Full time

    OverviewJob Title: Field Technician II About The Company: At Electric Power Systems, we specialize in electrical acceptance testing, commissioning, and maintenance testing for a wide range of clients including Utility, Generation, Renewables, Industrial, Transit, Data Centers, and Commercial Facilities throughout North America. We are committed to providing...

  • Field Service Technician II

    1 week ago

    Richmond, VA, United States EPS Full time

    OverviewJob Title: Field Technician II About The Company: At Electric Power Systems, we specialize in electrical acceptance testing, commissioning, and maintenance testing for a wide range of clients including Utility, Generation, Renewables, Industrial, Transit, Data Centers, and Commercial Facilities throughout North America. We are committed to providing...

  • Field Service Technician II

    2 days ago

    Richmond, VA, United States Voltyx Full time

    Overview Job Title: Field Technician II About The Company: At Electric Power Systems, we specialize in electrical acceptance testing, commissioning, and maintenance testing for a wide range of clients including Utility, Generation, Renewables, Industrial, Transit, Data Centers, and Commercial Facilities throughout North America. We are committed to providing...

  • Field Service Technician II

    4 days ago

    Richmond, VA, United States Voltyx Full time

    Overview Job Title: Field Technician II About The Company: At Electric Power Systems, we specialize in electrical acceptance testing, commissioning, and maintenance testing for a wide range of clients including Utility, Generation, Renewables, Industrial, Transit, Data Centers, and Commercial Facilities throughout North America. We are committed to providing...