Senior Business Systems Analyst
7 days ago
Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL.
Join Publix Technology - Where Innovation Meets Impact
Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states.
Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level - from internships to technical leadership.
Be part of a Fortune "100 Best Companies to Work For" and help us build more than just great subs - build the future of technology for Publix.
Join the Publix Technology Team as a Senior Business Systems Analyst, where you'll be part of a fast-paced, collaborative group supporting the Facilities and Real Estate department. In this role, you'll partner with enterprise teams, business stakeholders, and product managers to analyze requirements and write user stories that drive feature development. Your work will focus on delivering solutions that prioritize user experience, accessibility, performance, quality, cross-system dependencies, and scalability. Under general guidance, you will lead the development of project plans, manage timelines and deliverables, monitor performance, and create implementation strategies for highly complex technology solutions.
The ideal candidate will be technically proficient and possess strong analytical, planning, problem-solving, writing, and presentation skills. This includes the ability to communicate effectively with management, peers, technology vendors, and business unit customers.
Job Responsibilities
- Facilitate requirements gathering sessions to document business and system requirements with business units, project sponsors, and technology teams
- Serve as a product champion by articulating product vision, prioritizing work, maintaining the product backlog, and monitoring deliverables to ensure timely completion
- Communicate product and project status to leadership, sponsors, stakeholders, and executive management
- Manage relationships with software vendors as needed
- Collaborate with other Business Systems Analysts to document business processes, gather requirements, and identify opportunities for improvement
- Partner with Architecture, Security, Compliance, and Internal Audit to design secure, compliant, stable, and reliable solutions
- Develop detailed implementation plans for complex technology solutions
- Perform problem determination and define escalation paths for complex issues
- Adhere to product delivery processes, including overseeing system access, protecting data, procuring hardware/software, and engaging vendors
- Obtain agreement on purpose, scope, and limitations of proposed technology solutions with vendors, business areas, and other technology teams under minimal guidance
- Develop and document business acceptance criteria, perform UAT as required, and validate that acceptance criteria have been met
- Serve as a subject matter expert on assigned systems, act as a primary contact for system issues, and resolve highly complex problems under general guidance
- Advocate on behalf of business units to ensure solution designs meet user requirements and effectively address business process needs
- Lead cross-functional workshops and discovery sessions to align stakeholders on business goals and technical feasibility
- Monitor industry trends and emerging technologies to recommend innovative solutions that align with business strategy
- Mentor junior analysts and contribute to team knowledge sharing through documentation, training, and best practices
- Provide after-hours support during and after application deployment, including researching complex issues, determining root causes, developing workarounds, and coordinating with vendors for resolution
Additional Information
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
***Relocation/Household Good Shipment Allowance will NOT be provided.***
Year End Bonus
As a year-end bonus to associates, Publix issues one month's extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.
Required Qualifications
- Bachelor's degree in computer science, Business, or a related analytical field, or equivalent experience
- 5+ years of experience as a Business Systems Analyst, including identifying business processes and supporting process improvements
- 5+ years of experience planning, organizing, and managing all activities associated with delivering solutions in a distributed environment
- 5+ years of experience analyzing problems and translating them into effective solutions
- 3+ years of experience utilizing Agile project management and code management tools (e.g., Azure DevOps or Jira)
- 3+ years of experience translating complex business needs into clear technical requirements and user stories
- 3 + years of experience working in cross-functional teams with developers, QA, UX designers, and product owners
- Must have excellent written and verbal communication skills
- Working knowledge of the Software Development Lifecycle (SDLC), with the ability to operate effectively within defined roles and responsibilities
- Knowledge of infrastructure and systems concepts
- Experience performing data analysis by creating and executing queries, interpreting results, and communicating findings to both technical and business audiences
- Experience working as a Scrum Master within an Agile Scrum framework and applying it to product development and delivery
- Experience with real estate or facilities management systems (e.g., IWMS, lease administration platforms, space planning tools)
- Familiarity with cloud platforms such as Azure or AWS
- Experience with business intelligence tools (e.g., Power BI, Tableau) for reporting and data visualization
- Experience working with SQL Server enterprise database management systems
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health, dental and vision plans
- Paid Time Off
- Paid Parental Leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Free hot lunches (buffet-style) at facilities with a cafeteria
- Visit our website to see all of our benefits: Benefits - Jobs (publix.com)
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