Customer Service Rep 1

2 days ago

Duluth, GA, United States Primerica Full time
Join Our Team

In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work Join our team to experience what it's like to work at "one of the best places to work in the metro Atlanta".

About this Position

Customer Service Rep 1 - Bilingual works in the Field Compensation Department and answers telephone and written inquiries from agents. The candidate recognizes priority situations and understands when and how to notify appropriate parties and performs all corrections identified during call. They will also document all research findings thoroughly.

Responsibilities & Qualifications

  • Deliver exemplary customer service to Primerica agents.
  • Respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly.
  • Recognizes priority situations and understands when to notify appropriate parties.
REQUIRED QUALIFICAITONS
  • Fluency in English and Spanish, is essential. This includes the ability to speak, read, and write in both languages.
  • Minimum 3 year of call center customer service experience is a plus
  • Minimum high school diploma or GED
  • Excellent PC skills
  • Intermediate skills in Microsoft Word
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Attention to detail
  • Ability to maintain knowledge of company's products and procedures
  • Ability to work under pressure and communicate professionally with irate customers
  • Strong problem solving and decision making skills
  • Ability to organize and present facts in a clear and concise manner in both speech and correspondence
  • Ability to handle high-volume calls
FLSA status:
This position is exempt (not eligible for overtime pay):
No

Our Benefits:
  • Day one health, dental, and vision insurance
  • 401(k) Plan with competitive employer match
  • Vacation, sick, holiday and volunteer time off
  • Life and disability insurance
  • Flexible Spending Account & Health Savings Account
  • Professional development
  • Tuition reimbursement
  • Company-sponsored social and philanthropy events


It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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