Customer Success Specialist

7 days ago

Fort Lauderdale, FL, United States Caleb and Brown Pty Ltd Full time

Who we are:

Caleb and Brown, headquartered in Melbourne Australia, has grown in the last nine years to become one of the leading cryptocurrency brokerage firms globally. By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world. We are seeking a motivated and client-focused individual to join our team as a Client Success Specialist. In this role, you'll support our global client base by ensuring seamless transactions, solving problems, and building lasting relationships.

What we'd love to see:

We are seeking a Client Success Specialist or a dynamic individual from a background whereby they could transfer their already well honed skills. The successful candidate will be a pro at developing long-term relationships with clients, fostering trust and satisfaction as well as having either a deep understanding of the cryptocurrency landscape or be passionate about their expertise and what they do functionally. This role offers a remarkable opportunity to contribute to our company's growth while working in a high performance yet supportive environment that values results and outcomes, but importantly, people first.

Responsibilities:

  • Provide prompt, friendly, and professional support via chat, phone, and email channels.
  • Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes.
  • Collaborate with Senior Brokers, Associates, and internal teams to execute trades, deposits, and withdrawals.
  • Monitor and facilitate client transactions to ensure a seamless experience.
  • Handle and resolve unique or complex client cases in collaboration with cross-functional teams.
  • Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce.
  • Triage internal support tickets and contribute to debugging product-related issues.
  • Contribute to improving client support processes and delivering a 5-star service across all touchpoints.
  • Build long-term relationships with clients, fostering trust and satisfaction.

Requirements

  • Excellent communication skills in written and verbal English.
  • Strong problem-solving and analytical skills with attention to detail.
  • Ability to multitask and thrive in a fast-paced environment.
  • Empathy, patience, and a client-focused mindset.
  • Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided).
  • Modest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory.

Benefits

  • Learn from a team of experienced cryptocurrency experts based in our Fort Lauderdale office
  • Ongoing training and industry development opportunities from a supportive leadership team
  • Competitive salary package, including performance-based incentives and potential for significant growth.
  • Access to cutting-edge technology and market insights.
  • Collaborative and supportive team culture with a passion for digital assets.
  • 0% trading fees with Caleb and Brown

  • Customer Success Specialist

    3 days ago

    Fort Lauderdale, FL, United States Informa Group Plc. Full time

    Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led events in over a dozen specialist markets. These are typically not-to-be-missed live and on-demand B2B events where industries convene and people gather to do...

  • Customer Success Specialist

    22 hours ago

    Fort Lauderdale, FL, United States Informa Group Plc. Full time

    Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led events in over a dozen specialist markets. These are typically not-to-be-missed live and on-demand B2B events where industries convene and people gather to do...

  • Customer Success Specialist

    20 hours ago

    Fort Lauderdale, FL, United States Informa Full time

    Company Description Informa Markets, a division within Informa, creates global platforms for industries to trade, innovate and grow. We organise over 450 large-scale branded and transaction-led events in over a dozen specialist markets. These are typically not-to-be-missed live and on-demand B2B events where industries convene and people gather to do...

  • Customer Success Specialist

    17 hours ago

    Fort Lauderdale, FL, United States Versant Full time

    Job Description This role is based in our Fort Lauderdale office. We are seeking a Customer Success Specialist to support the customer success function for our SFV Art Fairs, with a primary focus on assisting exhibitors, particularly art galleries, in optimizing their event experience. In this role, you will provide day-to-day support to exhibitors, ensuring...

  • Customer Success Leader

    2 weeks ago

    Fort Lauderdale, FL, United States Lennox International Inc Full time

    Who We AreLennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 100+ offices throughout...

  • Customer Success Leader

    2 days ago

    Fort Lauderdale, FL, United States Lennox International Inc Full time

    Who We AreLennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 100+ offices throughout...

  • Customer Success Leader

    2 weeks ago

    Fort Lauderdale, FL, United States Lennox International Inc Full time

    Who We AreLennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 100+ offices throughout...

  • Customer Success Leader

    1 week ago

    Fort Lauderdale, FL, United States Lennox International Inc Full time

    Who We AreLennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 100+ offices throughout...

  • Customer Success Leader

    2 weeks ago

    Fort Lauderdale, FL, United States Lennox International Inc Full time

    Who We AreLennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 100+ offices throughout...

  • Customer Success Agent

    2 days ago

    Fort Lauderdale, FL, United States Aaron's Full time

    We are BrandsMart - A leading Consumer Electronics and Appliance Retailer in the Southeast. With retail stores in Florida and Georgia and a growing e-commerce presence, BrandsMart USA has a legacy of offering your favorite brands at the lowest prices. We provide our team members the opportunity to reach their full potential in a high-energy, incentive-based...