Medical Assistant

2 weeks ago

Billings, MT, United States Rimrock Full time

JOB SUMMARY:

Provide therapeutic supervision and medical services to patients. Assist the providers by performing a variety of patient care duties and clerical functions within the Medical Unit. Assures adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA and 42 CFR Part 2. Positively represents the organization and promotes Rimrock's Mission to the community.

ESSENTIAL FUNCTIONS:

  1. Greets patients, collects necessary medical information, to include admission forms, and ingestions history. Enters information into the computer system.
  2. Upon admission of new patients, takes patients height, weight, and blood pressure. Weekly vital signs are completed on patients as directed by nursing staff.
  3. Assists with the maintenance of patient charts, to include signing of releases, preparing documentation for appointments as necessary, and signing, dating, and verifying completed documentation for completeness and accuracy.
  4. Maintains supply rooms. Ensures supplies are in stock and requests supplies as needed.
  5. Various assignments may include lab draws, collecting UA samples, collecting breath alcohol levels and charting results.
  6. Administers drug screen protocol to patients under supervision of provider, midlevel provider or nurse.
  7. Assist with monitoring detox patients and crisis stabilization patients.
  8. Assist with detox admissions, including patient care which includes linen changes and bed baths prn, assisting getting patients up for meals and serving trays and monitoring meals for detox patients.
  9. Provide therapeutic interaction for Crisis Stabilization patients.
Quality Improvement Responsibilities:
  1. Assures that information is collected, organized, reported and used to improve the quality of systems and services.
  2. Obtains feedback from patients regarding their perceptions of the service provided to them and utilizes this information to improve service delivery.
  3. Assures that resources are allocated in accordance with the priorities and plans established by the Strategic Plan.
  4. Recognizes and appropriately reports to supervisor areas within scope of responsibility that fall outside the quality parameters.
  5. Performs self-quality monitoring in order to develop and execute plans to meet established goals.
Customer Service Responsibilities:
  1. Supports organization's customer service initiative; strives for service excellence by seeking challenges and turning them into opportunities.
  2. Models professionalism by addressing others with appropriate actions, appearance and communication.
  3. Works in a spirit of teamwork and trust and maintains professional boundaries in working with others; accepts responsibility for own behavior.
  4. Provides timely and thorough follow-up with internal and external customers.
  5. Serves on committees or process improvement teams to assist in improving quality/customer satisfaction, as assigned.
  6. Models and promotes effective communication.


EDUCATION/TRAINING:

High School diploma or GED and some experience in a medical clinic setting; or any combination of experience and training which provides the equivalent scope of knowledge, skills, and abilities necessary to perform work.

CERTIFICATE OR LICENSE: Medical Assistant certification preferred. Current CPR and First Aid. Good driving record and insurability is required. Must have valid Montana driver's license.

SKILLS: Listening and speaking skills; legible penmanship; interpersonal communication skills in working with the public, doctors and various other departments. Empathy and ability to establish a therapeutic relationship with all types of patients. Computer skills and proficiency with Microsoft software including Word, Excel and Outlook.

PHYSICAL DEMANDS: Work is indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required. A typical workday involves sitting, frequent use of a keyboard, reaching with hands and arms, and talking and hearing, approximately 70% of the time. Approximately 30% or less of the time is spent standing. Normal vision abilities required, including close vision and ability to adjust focus.

WORK ENVIRONMENT/JOB LOCATIONS: Involves everyday risk or discomfort requiring normal safety precautions in an office setting, meeting room and patient care areas. Work may involve mental and emotional stress. Some driving required. Will work primarily at Main Facility.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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