Patient Services Representative
6 days ago
- Location: Redwood City, California
- Type: Contract
- Job #85416
APR Consulting, Inc. has been engaged to identify a Patient Services Representative
Location: Redwood City, CA 94062
Position: Patient Services Representative
Pay Rate: $25.60/hr
Duration: 26 weeks
Expected Shift: 40 hrs/week
8am to 5pm
JOB SUMMARY
The Patient Services Representative II provides critical administrative and front-office support within the Interventional Radiology department at 2900 Whipple Ave. This position ensures timely and accurate patient scheduling, coordination, and documentation to maintain seamless care delivery in a high-volume specialty setting.
The PSR II plays a key role in supporting growing patient volumes related to new procedures such as RFA thyroid ablations. As the only provider currently performing these procedures within Sutter Health, the department requires additional administrative support to maintain service efficiency, accuracy, and patient satisfaction.
Key Responsibilities
Answer incoming calls and manage appointment scheduling for Interventional Radiology services.
Process and track patient referrals, ensuring timely follow-up and coordination with providers.
Support patient check-in and check-out activities, maintaining accurate demographic and insurance information.
Upload, scan, and process outside reports and documents into the electronic medical record.
Assist with prior authorizations, pre-procedure coordination, and documentation workflows.
Collaborate closely with MAs, DCs, and providers to ensure timely communication and continuity of care.
Maintain confidentiality and compliance with HIPAA and organizational standards.
Contribute to process improvement efforts to increase departmental efficiency and accuracy.
Qualifications
High school diploma or equivalent required; Associate's degree preferred.
Minimum 2 years of experience in a healthcare administrative or front desk role required.
Experience in scheduling, referrals, and patient coordination within a clinic or hospital setting strongly preferred.
Proficiency in electronic medical records systems (Epic experience a plus).
Strong communication, organizational, and multitasking skills.
Ability to work effectively in a fast-paced, patient-facing environment.
Work Environment
This is an onsite role supporting a patient care environment within the Whipple Ave Interventional Radiology department. The position operates in a collaborative team setting alongside providers, MAs, and clinical staff to ensure efficient patient throughput and timely documentation processing
Our client is the one of the largest Healthcare Staffing Provider in the United States, to be assigned at one of their affiliated hospitals/healthcare facilities.
This particular client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity If you feel your experience is a match for this position please apply today and join our team. We look forward to working with you
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