Desktop Support Technician

6 days ago

Austin, TX, United States Vantage Point Consulting Inc. Full time
Job Description:
  • Provide Tier 1 and Tier 2 technical support to end-users for hardware, software, operating systems, and network issues.
  • Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
  • Support Microsoft Windows, macOS, and Office 365 environments.
  • Manage user accounts, permissions, and access controls via Active Directory and related tools.
  • Perform routine maintenance, upgrades, and patching on desktops and laptops.
  • Troubleshoot connectivity issues related to LAN, WLAN, VPN, and remote access.
  • Assist in setup and configuration of video conferencing tools and collaboration platforms (Zoom, Teams, WebEx).
  • Maintain accurate documentation of incidents, resolutions, and asset inventory.
  • Escalate complex issues to higher-level support teams when necessary.
  • Provide excellent customer service, ensuring minimal downtime and user satisfaction.
Required Skills & Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 3-5 years of proven experience in desktop or IT support roles.
  • Strong knowledge of Microsoft Windows OS, Office 365, and common business applications.
  • Hands-on experience with Active Directory, DNS, DHCP, and basic networking.
  • Familiarity with ticketing systems (ServiceNow, Jira, or equivalent).
  • Knowledge of mobile device management (MDM) solutions is a plus.
  • Excellent troubleshooting, communication, and customer service skills.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
  • Relevant certifications (CompTIA A+, Network+, Microsoft MCSA, ITIL Foundation) preferred.

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