Workforce Analytics

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

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Workforce Analytics & Productivity Monitoring Analyst

PRIMARY PURPOSE OF THE ROLE: To manage Sedgwick's Workforce Analytics software and serve as a product owner who works with the various lines of business to champion the use of the product, administer the software and work with various stakeholders to integrate the product into daily operations.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

• Engineers, implements, monitors and champions Workforce Analytics & Productivity Monitoring software.

• Identifies and defines system and application requirements.

• Designs workforce analytics/productivity monitoring architecture and develops detailed roll-out plans.

• Prepares and documents standard operating procedures and protocols.

• Configures and troubleshoots application and integrated devices.

• Develops technical solutions and new productivity/monitoring tools to assist in workforce analytics and automating repeatable tasks.

• Leads IT groups and business units as necessary in troubleshooting compatibility issues between tools and business or productivity programs.

• Performs analysis of software or programs and provides written or verbal analysis and recommendations to management. Analyzes client and customer needs as required and provides clear and concise reports and recommendations to leadership.

• Works closely with management on assigned projects from inception through implementation ensuring adequate internal communication and user involvement is maintained.

The candidate will be responsible for administering and supporting workforce analytics and productivity monitoring platforms, ensuring optimal configuration, performance, and data integrity. Key responsibilities include software setup and customization, user enrollment and access management, and seamless integration with enterprise systems such as HRIS and identity management platforms. The role requires strong capabilities in data management, report customization, dashboard development, and analytical interpretation of workforce trends. The candidate will also be expected to communicate effectively with stakeholders, provide training and onboarding for end users, coordinate with software vendors for support and enhancements, and maintain audit readiness by ensuring compliance with data governance and privacy standards.

QUALIFICATIONS

Bachelor's degree in Information Systems, computer science, or related technology field from an accredited college or university preferred. Related technical institute certification preferred.

Eight (8) years of encryption technologies/algorithms, digital forensics, network topologies, and access controls experience or equivalent combination of educated and experience required.

Skills & Knowledge

• Knowledge of Workforce Analytics applications such as ActivTrak, Teramind, Insightful, etc.

• Knowledge of Performance Monitoring applications & concepts

• Knowledge of audit and compliance

• Knowledge of various operating systems

• Knowledge of desktop productivity software

• Excellent oral and written communication skills, including presentation skills

• PC literate, including Microsoft Office products

• Analytical and interpretive skills

• Strong organizational skills

• Excellent interpersonal skills

• Ability to create and complete comprehensive, accurate and constructive written reports

• Ability to work in a team environment

• Ability to meet or exceed Performance Competencies

TAKING CARE OF YOU

• Career development and promotional growth opportunities.

• A diverse and comprehensive benefits offering including medical, dental vision, 401k, PTO and more.

#IT

#informationtechnology

Work environment requirements for entry-level opportunities include -

Physical: Computer keyboarding

Auditory/visual: Hearing, vision and talking

Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com