Business Systems Analyst

4 days ago

Columbus, OH, United States Metasys Technologies Full time
Systems Analyst (Techno Functional)
6+ month contract
Columbus, Ohio (Hybrid - onsite Tuesday, Wednesday, Thursday)

Key Responsibilities
  • Collaborate with business stakeholders, solution architects, and development teams to design, document, and analyze tax and OMS business processes.
  • Define and validate integration specifications between Manhattan OMS, Vertex O Series, and SFCC for seamless order flow and tax calculation.
  • Work closely with the Vertex implementation team to configure and validate tax rules, jurisdictions, exemptions, and returns processing.
  • Participate in integration design meetings and create necessary documentation.
  • Translate business requirements into functional and technical specifications for development teams.
  • Support System Integration Testing (SIT) and User Acceptance Testing (UAT), debug defects, and coordinate issue resolution across teams.
  • Ensure data integrity and consistency between OMS, SFCC, Vertex, and downstream systems such as ERP (e.g., SAP).
  • Assist in end-to-end process documentation and develop operational handover materials.
  • Provide post go-live support, including defect triage and production issue analysis.
  • Evaluate integration performance, identify bottlenecks, and recommend optimization opportunities across OMS-Tax-Web flows.
  • Ensure tax configurations and order flows comply with audit and regulatory standards, coordinating with Finance and Tax teams as needed.
  • Conduct knowledge-sharing sessions, prepare training materials, and deliver walkthroughs for business users and support teams post go-live.

Required Qualifications
  • 5+ years of experience as a Systems Analyst, preferably in Retail, eCommerce, or OMS implementations.
  • Must have JIRA, POSTMAN, and JSON experience.
  • Hands-on experience integrating with Order Management Systems (preferably Manhattan OMS).
  • Knowledge of Vertex O Series (Cloud/SaaS) or similar tax engines (e.g., Avalara, Thomson Reuters).
  • Proficiency with REST/SOAP APIs, middleware (iPaaS), and integration mapping.
  • Strong skills in requirements gathering, functional documentation, and process flow design.
  • Familiarity with JSON, XML, and integration testing tools such as Postman and SOAPUI.
  • Understanding of retail order lifecycle, taxation logic, and payment flows.
  • Experience working in Agile/Scrum environments using tools like JIRA, Confluence, and version control systems (e.g., Git).
  • Ability to collaborate effectively with cross-functional teams (developers, QA, infrastructure, vendors).
  • Strong analytical, troubleshooting, and communication skills.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

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