Director, Customer Quality
6 days ago
Vishay manufactures one of the world's largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. We help the world's most in-demand technologies come to life. Every day our products touch your life and the lives of people across the world, though you likely do not know it. Come join us and help us build The DNA of tech.™
Vishay Intertechnology, Inc. is a Fortune 1,000 Company listed on the NYSE (VSH). Learn more at www.Vishay.com.
Do you want to help us build the DNA of tech.? We are currently looking for a Director, Customer Quality - Worldwide MOSFETs to join our growing team This position is based in San Jose, California and may be remote.
Location
Flexible / Global (with international travel as required)
The Director, of Customer Quality - Worldwide MOSFETs is responsible for leading global customer quality strategy and execution for the company's MOSFET product portfolio. This role serves as the senior quality interface to key customers, ensuring rapid issue resolution, sustained quality performance, and continuous improvement across design, manufacturing, and supply chain operations.
This position owns customer quality readiness across the product lifecycle, including full accountability for PPAP (Production Part Approval Process) execution and compliance for automotive and other high-reliability customers. The Director partners closely with R&D, Product Marketing, Operations, Foundry/OSAT partners, and Sales to drive customer confidence, prevent quality escapes, and embed a proactive, prevention-based quality culture worldwide.
What you will be doing:
Customer Quality Leadership
- Serve as the global executive owner for MOSFET customer quality, acting as the primary escalation point for strategic customers.
- Build trusted relationships with customers' quality, reliability, and engineering leadership.
- Lead customer audits, executive quality reviews, and performance governance forums.
- Own global PPAP strategy, execution, and governance for MOSFET products across automotive and high-reliability markets.
- Ensure on-time, first-pass PPAP approvals for new product introductions, technology migrations, fab transfers, and process changes.
- Define PPAP requirements, evidence standards, and approval workflows aligned with IATF 16949 and customer-specific requirements.
- Partner with R&D, Operations, and Product Marketing to ensure design, process, and reliability readiness prior to customer submission.
- Lead risk assessments, control plans, and readiness reviews to prevent late-stage quality issues and launch delays.
- Own end-to-end customer issue resolution (8D, RCCA, CAPA), including field returns, reliability incidents, and quality excursions.
- Drive cross-functional containment, root cause analysis, and corrective/preventive actions with clear accountability.
- Ensure timely, accurate, and customer-ready communication throughout issue resolution cycles.
- Establish and deploy global customer quality standards, metrics, and best practices for MOSFET products.
- Drive systemic improvements to reduce customer complaints, RMAs, quality escapes, and cost of poor quality (COPQ).
- Champion preventive quality methodologies including DFMEA, PFMEA, control plans, SPC, and design-for-reliability.
- Partner with R&D and Product Marketing to incorporate customer and field feedback into design and roadmap decisions.
- Collaborate with internal manufacturing sites, foundries, and OSAT partners to ensure robust process control and PPAP alignment.
- Ensure supplier quality issues are addressed with urgency, rigor, and sustainable corrective actions.
- Lead and develop a global customer quality organization, including regional quality managers and engineers.
- Set clear priorities, performance goals, and accountability across regions and product lines.
- Build a high-engagement, customer-centric quality culture focused on prevention and continuous improvement.
- Define and track KPIs such as customer PPM, PPAP on-time approval, RMA trends, response time, audit performance, and COPQ.
- Provide regular executive-level updates on customer quality health, risks, PPAP status, and improvement initiatives.
- Support business reviews and contribute to product lifecycle, change management, and risk mitigation decisions.
- Bachelor's degree in Electrical Engineering, Materials Science, Mechanical Engineering, or related field
- 12+ years of experience in semiconductor quality, reliability, or manufacturing, including customer-facing roles
- 5+ years of people leadership experience at manager or director level
- Strong technical understanding of MOSFET devices, power semiconductor manufacturing, and reliability mechanisms
- Demonstrated expertise in PPAP, APQP, IATF 16949, and customer-specific automotive requirements
- Proven experience leading customer issue resolution using 8D, RCCA, and CAPA methodologies
- Experience working with global manufacturing sites and external foundry/OSAT partners
- Excellent executive communication and customer engagement skills
- Master's degree or MBA
- Experience supporting automotive, industrial, or other high-reliability markets
- Six Sigma Black Belt or equivalent quality certification
- Experience leading worldwide or matrixed organizations
- Customer advocacy and executive presence
- Data-driven problem solving and decision making
- Cross-functional influence without authority
- Strategic thinking with hands-on execution
- Change leadership and continuous improvement mindset
- Strong PPAP and product launch discipline
Pay Range: 200k-260k
What can we offer you for your talent:
Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs and other resources designed to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally.
Do you have the skills we need? Are you ready to power your career as you power the world? If so, apply today.
It is the policy of Vishay to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to sex, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
As an equal opportunity employer, Vishay is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact HR.Operations@Vishay.com assistance
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