Call Center Associate

1 week ago


La Crosse, WI, United States ABR Employment Services Full time

ABR Employment Services is actively seeking a motivated Customer Care Representative to join our growing clients team. In this role, you'll be the first point of contact for customers, providing superior service and support across phone, email, secure message, and in person.Responsibilities include:

  • Answering and handling calls professionally.
  • Assisting with account inquiries, digital banking troubleshooting, password resets, card questions, and transaction disputes.
  • Processing wire transfers in line with policies.
  • Monitoring accounts for suspicious or fraudulent activity.
  • Supporting customer care teammates when needed.
  • Promoting products and services while delivering an excellent customer experience.
What we're looking for:
  • High school diploma or equivalent required.
  • Strong customer service skills and professional communication.
  • Ability to handle multiple tasks and meet deadlines.
  • Detail-oriented, reliable, and motivated with a positive attitude.
  • Basic math and computer skills; data entry experience helpful.
  • Valid driver's license and reliable transportation.
Why you'll love it here:
  • Supportive team environment.
  • Opportunity to build customer relationships and develop professionally.
  • Culture that values enthusiasm, accountability, and community involvement.
ABR Employment Services is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veterans' status.

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