Service Engineer III

1 week ago

Kent, WA, United States Accelleron Full time
Service Engineer III

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron's 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Accelleron US Inc. (FKA Turbo Systems US Inc.)

Job Description:

Service Engineer III positions offered by Accelleron US Inc. (FKA Turbo Systems US Inc.) (Kent, Washington). Perform Service tasks, identify technical problems and make analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services and replacements of a variety of turbochargers for commercial applications). Contribute to customer satisfaction by executing Service work according to customer order and expectations. Create and maintain a good relationship with customers and understands their needs. Identify new sales opportunities and communicate them internally. Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities. Prepare all documents and reports to be signed by the customer representative. Proactively identify potential equipment failures and request proactive corrective actions. Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future. Identify opportunities for product and quality improvement and communicate them further in the Accelleron organization. Provide recommendations to management to improve operations and customer service. Apply safety rules and safe practices, as well as environmental responsibilities, and report unsafe practices and incidents.

Minimum Requirements:

Bachelor's or foreign equivalent degree in Marine Engineering, Mechanical Engineering or a related Engineering field and 6 years of experience in the position offered or 6 years of experience working with turbochargers and reciprocating engines. Also requires 6 years of experience: performing on-site field work, including performing technical support services and serving as the customer contact; performing turbocharging rotor balancing, calibrating, and troubleshooting balancing machine functions; overseeing lifting and rigging; leading multiple crews in complex work environments; and performing vessel boarding and using ERP systems. Requires up to 75% travel (international and domestic) including weekends and holidays. Experience may be, but need not be, acquired concurrently.

*We are offering a salary range of $92,706 to $93,400.

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