Salesforce Engineer

Company Overview:

Req ID: 346227

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Engineer - Service cloud Sr. Consultant to join our team in Atlanta, Georgia (US-GA), United States (US).

Job Description:

Seeking senior application development engineers with very strong Salesforce Service Cloud Support skills and experience to maintain and support the client CRM application handling all customer channels. Prefer developers with experience in very large enterprise organizations who have worked on applications having a large user base. Must be willing to rotate with other developers for on call duties and shift rotations during Peak Season.

Primary Skill

Salesforce Service Cloud application is used by client Customer Service worldwide teams for Phone, Web, Email, Messaging and Chat channels

Strong knowledge and experience with Salesforce Service Cloud, CRM Analytics & Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments).

Strong understanding with ability to troubleshoot API integrations (REST, SOAP, OAuth, SSO).

Analytical skills and strong experience debugging and resolving issues/defects on APEX code.

Experience with Salesforce Governor limits.

Excellent knowledge and experience of Salesforce configurations and customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas.

Working experience with automation of business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts.

Experience with data updates / data migration using Data Loader and other Salesforce tools.

Participate in discussions and negotiations with business representatives about requested functionality.

Participate in the code reviews and ensure the code achieves appropriate test coverage.

Ability to author support documentation.

Working experience of the DevOps processes utilizing Flosum CI/CD pipeline: migrate changes from development to QA via Flosum.

Basic Skill:

Ticket queue management and proactive monitoring

Oversees daily operations and SLA adherence

Regular connect with business/users

Conducts daily stand-ups and shift handovers

Reviews fixes, test results, and deployment readiness

Work item prioritization and communication

Root cause validation and review

CAB participation and deployment planning

Mentors team and ensures quality deliverables

Leads technical direction and automation initiatives

#L-NorthAmerica

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is (75 -80 $ hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.