Commercial Loans Servicing Analyst

ABOUT THE ORGANIZATION

SMBC MANUBANK was formed by a group of banking entrepreneurs in June 1962. Our scope is to serve the specialized needs of California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals.

The anticipated salary range for this role is between $63,000.00 and $75,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Our mission is to be "the bank of choice" for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a core of highly skilled and seasoned bankers.

To achieve our mission to be the 'bank of choice' for middle market and professional services companies, we are focused on our vision to be the premier California regional business bank that can provide the sophistication and expertise of a larger institution with the personal 'high touch' services of a smaller bank.

Specialties:

Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, and Specialized Financing, Real Estate Loans, Cash Management Services, International Services

JOB SUMMARY:

This position is responsible for performing operational processing and support for consumer and commercial lending, focused on monitoring and servicing SBA, Commercial RE, Business Loans and Participation/Syndication Loans. The position also includes responding to inquiries related to loan accounts, and processing loan transactions such as payments, advances, account pay-offs, loan repricing, and indicative data changes on loans onboarded to the Horizon and ACBS loan accounting systems. In addition, the position is responsible for performing General Ledger (GL) Reconciliations, and monthly certifications, as well as researching issues related to the reconciliation of the GLs and loan accounts. The individual is also responsible for adhering to and complying with all Bank policies and Federal and State banking laws and regulations.

DUTIES & RESPONSIBILITIES:

• Provide guidance to other employees within the group.

• Process loan transactions, including but not limited to payments, pay-offs, and disbursements.

• Processing and servicing non-performing loans and charge-offs.

• Assist with fielding loan servicing calls and emails and making courtesy calls to loan customers, as required.

• Reviewing and understanding loan documentation and records.

• Conduct research necessary to address loan problems (data entry errors, payment exceptions/misapplications, etc.), resolve, and communicate outcome to appropriate parties.

• Perform quality control reviews related to the various loan servicing processes.

• Calculate prepayment penalty and prepare payoff demand requests received from borrower(s), escrow companies, and title companies.

• Perform manual loan interest calculations using Microsoft Excel.

• Responsible for daily and monthly general ledger (GL) balancing and certifications.

• Prepare, review, and distribute daily, weekly, and monthly reports as required.

• Respond to inquiries received from, and initiate contact with, internal business partners by phone and mail regarding the Bank's serviced loans.

• Research paid loans and prepare reconveyances and other collateral releases as required.

• 1502 SBA Remittance experience and knowledge a plus.

• Comfortable communicating with parent company, internal and external auditors.

• Recognize potential risks and propose solutions for mitigation.

• Scanning/storing loan information and related documents.

• Other duties may be assigned.

POSITION SPECIFICATIONS:

• Minimum five years' experience in Loan Servicing with concentration on Loan Funding & Boarding and Servicing preferably with knowledge of C&I loans, Commercial Real Estate, SBA & Syndication Loans.

• BA Degree in Business or Finance is a plus.

• Working knowledge of loan documentation, loans systems, operations, and accounting.

• Superb organizational skills and detail oriented.

• Highly proficient PC skills including MS Excel and Word.

• Experience in creating and updating procedures is a plus.

• Must be able to plan and monitor activities according to priorities and multi-task.

• Ability to work independently within the scope of responsibilities for the position and completes assignments in a timely manner.

EOE STATEMENT

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.

CCPA DISCLOSURE

Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure . Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.

EOE, including Disability/veterans