Hotel Director of Operations
7 days ago
We're redefining the future of hospitality with a rapidly expanding portfolio of more than 25 select-service properties across California-and several exciting hotel projects in the pipeline. We offer a diverse range of quality select-service hotels under various reputable brands, providing our guests with exceptional experiences at an accessible price point.
With our eye on continuous growth and innovation, we're expanding quickly, creating numerous opportunities for talented individuals to join us on this exciting journey. Here, you'll be part of a passionate, results-driven team committed to delivering outstanding service and operational excellence across every property. If you're looking to make an impact in the hospitality industry and grow with a forward-thinking company, this is the place for you
Why join us?
- Be a key contributor to the success of a rapidly growing hotel management company.
- Opportunity to work in a dynamic and supportive environment with a focus on professional growth.
- Competitive salary and benefits package.
- Work alongside a passionate and talented management team that values innovation and collaboration.
Position Summary:
The Hotel Director of Operations plays a key leadership role in executing the organization's strategic direction across a diverse portfolio of branded properties. This position focuses on uncovering operational inefficiencies, optimizing systems, and driving improvements in guest experiences, employee engagement, and financial outcomes.
Primary Responsibilities:
- Manage daily functions across multiple locations, recognizing challenges and implementing tailored solutions to enhance consistency, service quality, and overall efficiency.
- Track and analyze core metrics, including guest feedback scores, quality benchmarks, team satisfaction indicators, RevPAR, revenue trends, and profitability margins.
- Partner with departments such as Revenue, Marketing, Accounting, and HR to align initiatives, encourage synergy, and maximize collective success.
- Lead leadership development sessions and organize monthly General Manager forums to ensure alignment with overarching business objectives and best-in-class practices.
- Guide, mentor, and support General Managers along with hotel personnel, fostering a culture of accountability, continuous improvement, and excellence in guest services and operational execution.
- Temporarily assume operational leadership when necessary and spearhead priority initiatives that contribute to the company's advancement and expansion.
- Demonstrated success in senior hospitality leadership roles, particularly within multi-property environments.
- Proven ability to influence critical performance drivers such as quality scores, revenue per room, guest feedback, and workforce engagement.
- Skilled at empowering teams, delivering constructive feedback, and nurturing talent to meet and surpass expectations.
- Thorough understanding of hotel systems and workflows, with a focus on enhancing performance and profitability.
- Experience working with Marriott brands.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
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