Customer Service/Inside Sales
2 days ago
Pro Resources is seeking a Customer Service/Inside Sales Representative for a client in Fort Wayne, IN. The Customer Service & Inside Sales Representative is responsible for providing exceptional customer support, accurate order processing, sales administration, and inside sales functions in support of company revenue goals. Apply Today
Shift and Compensation
- Monday-Friday 8-5 PM
- Compensation is from 50,000 USD to 60,000 USD per year + Commission
- Serve as a primary customer contact, providing professional and courteous communication via phone, email, and in-person interactions.
- Support Sales in developing quotations, formal proposals, cost breakdowns, and supporting documentation.
- Enter customer orders into the ERP system and maintain accuracy of all associated records.
- Track, follow up, and report on leads, customer inquiries, and quotations.
- Support the sales cycle from inquiry → quotation → order → delivery → post-order transition to Operations.
- Confirm ship dates, scheduled releases, order status, and communicate updates proactively.
- Support customers and internal teams with product knowledge, availability, and recommendations.
- Maintain organized documentation, customer files, and CRM/ERP data integrity.
- Develop strong relationships with customers and prospects through ongoing communication and responsiveness.
- Review and verify customer purchase orders, ensuring accuracy in pricing, terms, quantities, and specifications.
- Conduct routine follow-up calls/emails related to quotations, proposals, and outstanding opportunities.
- Provide sales representatives and management with visibility into order status and customer issues.
- Identify and qualify new sales opportunities and revenue-enhancing activities.
- Conduct research on prospective and existing customers to support targeted marketing and sales initiatives.
- Assist with resolving customer issues, conflicts, and complaints by coordinating with internal departments.
- Work with Engineering to obtain or revise drawings, evaluate alternate materials, and clarify technical requirements.
- Assist with project management activities, ensuring customer projects move through defined processes and deadlines are met.
- Participate in sales forecasting, planning, and sales growth initiatives.
- Support EDI assignments, document maintenance, manual allocations, and ERP data accuracy.
- Provide cost quotations and proposals that reflect customer requirements and company profitability goals.
- Enter vendor, supplier, and customer data into ERP systems.
- Process customer deposits and support banking reconciliation.
- Coordinate with Purchasing and Warehouse staff on material availability, order fulfillment, and scheduling.
- Attach and maintain documents and records associated with orders, quotes, and purchases.
- Assist with internal audits, QMS compliance activities, and process improvement initiatives.
- Perform reporting and administrative tasks as required by Sales and Management.
- High School Diploma required; Associate Degree or higher preferred (business, technical, or related field).
- Minimum of 3-5 years of experience in inside sales, customer service, or sales support.
- Experience creating quotations, proposals, and supporting documentation.
- Proficiency with ERP systems, CRM tools, Microsoft Office, and general business software.
- Strong written and verbal communication skills.
- Ability to work independently, manage deadlines, and handle multiple priorities.
#Clerical
Locally-owned since 1986, Pro Resources is an employment services firm specializing in short-term, long-term and direct hire staffing in the Industrial, Clerical and Professional job markets. At Pro Resources, we are more than just a staffing firm. As our employee, there is never a fee for our service. We strive to match your skills, qualifications and desires to our customers' open positions. We offer healthcare, dental and vision benefits, direct deposit, pay card services, referral bonuses and employee of the month rewards. At each of our 16 locations, we look forward to helping you find the perfect job opportunity to begin your new career.
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