Workforce Management BA

5 days ago

West Des Moines, IA, United States Experis Full time

Our client, a leading organization in the contact center and workforce management industry, is seeking a Workforce Management BA - IA - VMO to join their team. As a Workforce Management BA - IA - VMO, you will be part of the Operations Department supporting Workforce Management and Telephony Management teams. The ideal candidate will have strong analytical skills, excellent communication abilities, and a collaborative mindset, which will align successfully in the organization.

Job Title: Workforce Management BA - IA - VMO

Location:West Des Moines, IA

Pay Range:

What's the Job?

  • Provide system administration and technical support for Alvaria and Verint Workforce Management platforms.
  • Support forecasting, scheduling, and capacity planning activities to optimize contact center operations.
  • Lead data analysis and generate actionable insights through dashboards and reports for leadership teams.
  • Coordinate with cross-functional teams to support system migrations and enhancements.
  • Mentor and collaborate with team members to improve processes and system usability.
What's Needed?
  • 3-5 years of experience with Workforce Management systems, especially Alvaria (Aspect) and Verint.
  • Proficiency in Excel, including advanced functions like array formulas, SUMIFS, Power Query, and Power Pivots.
  • Experience in system administration, forecasting, and capacity planning within a contact center environment.
  • Strong analytical skills with the ability to interpret data and tell a compelling story to stakeholders.
  • Excellent communication skills and the ability to work collaboratively in a team setting.
What's in it for me?
  • Opportunity to work on innovative projects supporting contact center operations.
  • Chance to develop expertise in industry-standard workforce management platforms.
  • Collaborative team environment with mentorship opportunities.
  • Work in a dynamic organization committed to diversity and inclusion.
  • Potential for contract extension or conversion based on performance and project needs.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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