Business Operations Manager, CS

POSITION TITLE:Business Operations Manager, Consolidated Services

STATUS: Full time / Exempt

LOCATION:Chicago, IL (Hybrid: 2 days/week on-site, 3 days/week remote)

ABOUT NCSBN

The National Council States Boards of Nursing (NCSBN) is an independent, not-for-profit organization through which nursing regulatory bodies act and counsel together on matters of common interest and concern affecting public health, safety and welfare, including the development of nursing licensure examinations. Our mission empowers and supports nursing regulators in their mandate to protect the public.

JOB SUMMARY

We are seeking a talented operations manager to join our Consolidated Services (CS) team. The ideal candidate will bring value to the team by overseeing daily business and office operations while ensuring efficiency and fostering cross-functional collaboration across administrative and support functions.

Reporting to the Director, Consolidated Services, the Business Operations Manager will lead a team responsible for delivering high-quality internal services and will play a key role in enabling departments to achieve organizational objectives. This role is a great opportunity for an experienced manager who wants to continue to enhance their skills and develop an internal business operations team, while supporting an organization committed to advancing nursing regulation and policy worldwide

RESPONSIBILITIES

• Provides leadership to Consolidated Services (CS) Specialists by ensuring the team follows all processes and procedures and completes work within the agreed Service Level Agreement (SLA). Leveraging Business Operations Key Performance Indicators (KPIs), through monthly reporting, to gain efficiencies and conduct audit reviews as well as leveraging Artificial Intelligence (AI) as needed. Create dashboard reporting on business metrics.
• Build and maintain vendor, client and stakeholder relationships including but not limited to the virtual mailroom vendor, building maintenance vendor, security keycard vendor. Support business operations processes, including but limited to the NCSBN Business Continuity Plan and the company's emergency notification software, and ensure the All-Staff meeting agenda is prepared and approved.
• Oversee and audit all invoice processing and coding to ensure processes are followed and meeting the internal SLA. Complete audit to ensure all contracts for CS are entered into the Contract Management Tools (CMT). Ensure all contracts are renewed on time as needed.
• Ensures common work areas are clean and safe for all staff, coordinates with staff and Director of CS on special requests from staff, leads team with onboarding and off-boarding requests to completion, ensures staff are aware of all building announcements.
• Partners with Director of Consolidated Services to identify support needs/improvements in shared areas. Coordinate with other managers and departments to align business operations with organization objectives.
• Identify opportunities for process improvement and implement effective solutions. Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiencies through developing, implementing, and managing the Standard Operating Procedures (SOPs). Ensure the team is following best practices. Ensure all NCSBN webpages are kept current on intranet as well as all staff information is current as part of onboarding (i.e., staff photo).

QUALIFICATIONS

• Minimum of five years of experience in a similar role and supervisory experience required.
• Bachelor's degree in business or related field required.
• Knowledge of best practices using strong organizational and critical thinking.
• Previous facility management experience a plus.
• Experience using data and analytics to improve processes.
• Proficiency in MS Office, understanding of databases, Web, HTML, and Customer Relationship Management (CRM).

COMPENSATION AND BENEFITS

The anticipated starting salary for this position is $69,000 - $80,000 annually. Actual compensation will be dependent on a candidate's relevant experience, skills, training, certifications/licenses, qualifications and geographical location.

NCSBN offers eligible employees a competitive benefits package that provides our team members with plan options to meet their individual needs. Review benefit details here: https://www.ncsbn.org/about/governance-and-staff/careers/ncsbn-benefits.page

TO BE CONSIDERED

Interested candidates are encouraged to submit their resume as soon as possible.

The National Council of State Boards of Nursing (NCSBN) is an equal employment opportunity employer. Decisions affecting employment are considered without regard to disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected characteristic.

---