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Desktop Support Technician
4 weeks ago
- Experience in IT hardware and software installation, configuration, and troubleshooting.
- Familiarity with ServiceNow Remedy or similar ticketing systems.
- Hands-on experience imaging machines using SCCM.
- Proficiency in Microsoft Office Suite, Outlook 2019, and Windows operating systems.
As a Desktop Support Technician, you need to provide technical assistance and ensure timely resolution of IT-related issues. This role involves installing, configuring, troubleshooting, and maintaining hardware, software, and various devices while monitoring and addressing service requests.
Key Responsibilities:
- Provide daily technical support for end-users, addressing and resolving IT-related issues.
- Install and configure personal computers, operating systems, and client application programs, including Microsoft Office 2013, Outlook 2019, and Windows 10.
- Monitor and manage the ServiceNow Remedy Queue to ensure prompt assistance for IT-related service requests.
- Set up and configure Windows 10 workstations, label printers, document scanners, cameras, e-signature pads, credit card machines, Imprivata card readers, and other devices.
- Troubleshoot and resolve hardware and software problems, including replacing hardware or reimaging systems as needed.
- Provide desktop support by resolving computer, printer, and software issues, ensuring trouble tickets are closed in a timely manner.
- Address and resolve virus issues by applying the latest virus definitions and Microsoft security patches.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills to provide effective technical support.
