Contact Specialist

3 days ago

West Covina, CA, United States Success Education Colleges Full time

Success Education Colleges (SEC) is a family of institutions comprised of North-West College, Glendale Career College, and Nevada Career Institute. SEC is a leader in allied health education, and has been offering quality and affordable health care training programs for over 59 years.

Our everyday mission is to educate students in short term and professional programs for gainful employment and career advancement. To accomplish this, we provide a professional faculty, well-qualified administrators, and a top-notch support staff.

POSITION SUMMARY

A Contact Specialist assists Admissions in making telephone calls and setting appointments. Responsible for responding to all SEC Internet and website inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Maintain compliance with federal and state regulations.
  • Adhere to company Admissions Code of Ethics, Policies, and Procedures.
  • Communicate effectively when working with prospective and future students.
  • Provide highest level of customer service to prospective students.
  • Respond to all Internet and website Inquiries.
  • Assist High School department in calling High school inquiries.
  • Conduct continual follow-up on all inquiries (phone, mail, internet).
  • Screen potential applicants by phone and set up campus interviews.
  • Input all activity into database management system in a timely and accurate manner.
  • Submit required reports and projects in a timely manner.
  • Take part in campus, departmental, and company events.
  • Actively participate in training development as needed.
  • Represent the campus accurately and uphold company values.
  • Must be flexible to work some evenings and Saturdays.
  • Perform other duties as assigned.
QUALIFICATIONS KNOWLEDGE AND SKILLS
  • Must stay current on program offerings.
  • Demonstrated skills in facilitating and modeling excellent customer service.
  • Ability to interact constructively with colleagues and supervisor.
  • Must maintain professionalism over the phone and in writing.
  • Must speak well, and be clearly understood via telephone.
  • Strong organizational skills.
  • Capacity to work in a fast-paced environment and be self-reliant.
  • Ability to focus on specific, quantifiable goals for achievement.
  • Demonstrated computer literacy skills, including working knowledge of Microsoft Office applications: Word, Excel, and Outlook.
EDUCATION AND EXPERIENCE
  • High School diploma or equivalent required.
  • 2 to 3 years of previous telemarketing or customer service experience required.
  • High volume of inbound and outbound calls.
  • 38 hours
  • $18 to $22
  • Monday through Friday between 8 a.m. to 7 p.m. depending on business needs all team member in the Contact Center work work 1 to 2 late day, weekend availability is currently being explored as well.

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