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Hospice Intake Scheduler
2 weeks ago
We are seeking a Hospice Intake Scheduler to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The Hospice Intake Scheduler plays a critical role in ensuring timely and compassionate access to hospice care services for members and their families. This position is responsible for managing the intake process by coordinating and scheduling initial assessments and admissions with clinical teams, members, and caregivers. The role requires effective communication and organizational skills to handle sensitive information and urgent requests while maintaining a high level of professionalism and empathy. The Hospice Intake Scheduler acts as a liaison between healthcare providers, members, and administrative staff to facilitate smooth transitions into hospice care. Ultimately, this position contributes to the overall quality of patient care by ensuring that hospice services are initiated promptly and efficiently.
Minimum Qualifications:
- High school diploma or equivalent required; associate degree or higher in healthcare administration or related field preferred.
- Previous experience in a healthcare scheduling, intake, or administrative role, preferably within hospice or palliative care settings.
- Strong knowledge of medical terminology and healthcare processes related to hospice services.
- Proficiency with electronic health records (EHR) systems and scheduling software.
- Excellent communication skills, both verbal and written, with the ability to handle sensitive information confidentially.
- Experience working in hospice or home health care environments.
- Familiarity with insurance verification and authorization processes related to hospice care.
- Certification in medical office administration or healthcare scheduling.
- Bilingual abilities to support diverse patient populations.
- Training in customer service or patient advocacy within healthcare settings.
- Coordinate and schedule hospice intake appointments and initial member assessments in collaboration with clinical staff and families.
- Serve as the primary point of contact for members, families, and healthcare providers during the intake process, providing clear and compassionate communication.
- Effectively manages member-facing and operational tasks by distributing outreach materials, entering and maintaining referral and demographic data, verifying insurance eligibility, and preparing accurate reports and spreadsheets for census and regulatory purposes. Provides flexible support across functions, including participation in center on-call responsibilities, to ensure smooth operations and high-quality service delivery.
- Maintain accurate and up-to-date records of member information, appointment schedules, and referral sources in compliance with healthcare regulations.
- Manage multiple intake requests simultaneously, prioritizing urgent cases to ensure timely access to hospice care.
- Collaborate with interdisciplinary teams to facilitate smooth member admissions and address any scheduling conflicts or concerns.
