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Field Support Technician

2 weeks ago

Woodburn, OR, United States Jackson Hewitt COO Full time
Benefits:
  • Health insurance options
  • Free Life Insurance
  • Free Personal Tax Return
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Training & development
Seasonal Field Support Technician

Our Seasonal Field Support Technician plays a key role in setting up and maintaining our computer and network systems in various locations. This position combines hands-on physical setup with basic IT support, ensuring our technology is installed correctly and functions smoothly throughout the season.

What You'll Do Here:
  • Assist with the set-up and teardown of kiosk furniture, computers, tech, and office components using hand tools.
  • Install and configure computer hardware, peripherals, and basic software applications at office locations.
  • Perform basic network troubleshooting, including checking connectivity, resetting routers/modems, and ensuring devices are properly linked to the network.
  • Ensure all tech components meet operational standards and escalate issues to the IT team when necessary.
  • Meet deadlines to ensure office and kiosk locations align with brand and marketing appearance standards.
  • Maintain a clean and inviting workplace, including tasks such as trash removal, vacuuming or sweeping, cleaning counters and glass surfaces.
  • Occasionally transport equipment.
  • Other duties as assigned.
Preferred Qualifications:
  • Basic knowledge of computer installation, network setup, and troubleshooting.
  • Ability to work independently and manage time effectively.
  • Comfortable with physical tasks such as lifting equipment and assembling.
  • Strong attention to detail and commitment to maintaining brand standards.
Skills you'll bring for success:
  • Driver's license required.
  • Good interpersonal and communication skills.
  • Basic knowledge of computer functions is required.
  • Customer service experience.
Physical Demand and Work Effort:
  • Standing, walking, sitting.
  • Must be able to lift, push, pull, or carry up to 55 lbs. at one time.
  • Must be able to hold, carry, and move equipment, tools, and materials.
  • Compliance with company policies and standards.
Additional Perks:
  • Full-time and part-time positions are available
  • Flexible Schedule Options - Work that works for you
  • Competitive Pay (Hourly rate varies based on experience)
  • Low-cost benefits (healthcare, dental & vision)
  • Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
  • Free identity theft protection
  • Corporate discount program
  • Referral bonus opportunities are available for referring qualified candidates
  • Free continuing tax education
  • Opportunities for advancement within the organization
  • Employee referral program
  • Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
  • 401k with Company Match (eligible to participate after working the first 1,000 hours)

If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today

Working at Jackson Hewitt

Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax experience for the hardest-working Americans, but we also strive to change the lives in our communities for the better, too. We offer a full suite of tax preparation services and guidance. Join us.
Taxes are fun (really)

At Jackson Hewitt, we're proud to offer tax training to beginners and continuing education courses for more seasoned Tax Pros. We offer on-the-job mentorships too, and we're always championing your professional success and personal goals. Enjoy a flexible schedule and work that works around you for a change. Plus, start earning extra income and learning a recession-proof life skill now.

PTIN Certification: Yes

Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, "Jackson Hewitt" or the "Company," but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CANDIDATE ACKNOWLEDGEMENT:

Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.

I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the "Company") are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.

I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.

By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.

By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the "Candidate Acknowledgment" set forth on the job posting.