Hotel Night Auditor
5 days ago
Your Challenge: Ensure Flawless Guest Service and Accounting Accuracy During the Overnight Shift
Ready to be the operational and financial supervisor during the critical night hours? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Night Auditor
This is a vital role that blends excellent customer service with accounting precision. You will be the primary contact person overnight, managing guest requests, handling late-night check-ins, and, crucially, balancing the accounts from the day shift, demonstrating your commitment to our value to "Do the Right Thing."
Your Essential Duties: Guest Relations & Accounting
As the Night Auditor, you maintain the front desk workflow and property security while ensuring the financial close for the day is accurate.
Key Responsibilities Include:
- Auditing & Accounting: Balance accounts leftover from the day shift. Perform the nightly accounting and auditing operations to ensure an accurate daily close.
- Overnight Guest Service: Provide an excellent guest experience by greeting guests warmly and providing assistance, including late-night check-ins. Respond to situations as they arise and manage guest conflict calmly.
- Front Desk Operations: Coordinate front desk operations such as check-ins, move-outs, renewals, and reservations. Respond to guest service calls efficiently and expediently.
- Inspection & Safety: Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed. Inspect studios and public spaces daily according to company and brand standards.
You contribute directly to revenue goals and provide essential support for property operations.
- Revenue Management: Review Studio Inventory daily to ensure maximization of studio revenue. Maintain effective sales of ancillary offerings to maximize revenue and follow revenue management guidelines.
- Compliance & Documentation: Ensure all policies and procedures are accurately followed at all times. Document work activity using the appropriate log and according to policy.
- Functional Support: Perform Laundry Duties, including sorting, washing, drying, and folding of linen/terry, as well as general cleaning/maintenance of the laundry facilities.
- Cross-Training: Cross-train on the duties of all non-management staff members and perform those duties as needed.
- On-Site Commitment: Night Auditors are required to stay on site for their entire shift until relieved.
- Meal Break: A paid 30-minute meal break is provided in consideration of this requirement. The meal break is to be taken as available.
Are You Our Next Operations and Accounting Anchor?
If you are dependable, have a strong attention to detail for both service and numbers, and can manage an overnight shift independently, we want to hear from you
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