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Contact Center domain, IVR Developer

2 weeks ago

Phoenix, AZ, United States Purple Drive Full time
Must-Have Technical / Functional Skills

  • Strong Contact Center domain experience
  • Hands-on expertise with Voice applications and IVR development
  • Proficiency in VXML, Java, GAAP, SQL, Groovy
  • Experience with Contact Center cloud products such as Five9, Microsoft, or Genesys
  • Good understanding of UI and API development for IVR applications
Roles & Responsibilities

  • Lead the core IVR product architecture, design, and build
  • Drive development and integration of voice and contact center solutions
  • Engage in IVR platform migration projects to cloud-based solutions (Five9, Microsoft, or Genesys)
  • Build and maintain UI and API layers for IVR applications to enhance customer experience
  • Collaborate with cross-functional teams (Product Owners, Business Analysts, QA, DevOps) to ensure seamless delivery
  • Provide technical leadership, mentorship, and best practices for IVR/contact center solution design
  • Troubleshoot and resolve complex issues in IVR/voice applications and ensure system reliability
  • Stay updated with emerging technologies in contact center domain and recommend adoption where beneficial
Good-to-Have Skills

  • Experience with SaaS-based IVR platforms
  • Knowledge of Cloud migration strategies
  • Familiarity with Agile/Scrum methodologies
  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder management skills