Security Field Service Technician
5 days ago
Our client specializes in designing, installing, and servicing low-voltage technology systems for commercial and enterprise environments-including network infrastructure, security systems, audio-visual solutions, and access control. They're seeking experienced Security Service Technicians to join their team in the Chandler, AZ area to support ongoing projects and deliver high-quality service to clients across the region. This is a great opportunity for self-motivated techs with strong troubleshooting skills and a passion for hands-on work in the field.
Successful candidates must pass MVR check, background check, and drug screen
Benefits:
- Direct Hire, Full benefits including 401K and PTO
- Overtime opportunity
- Opportunity for growth and advancement
- Competitive pay - starting at $35 and going up based on experience
- Company vehicle/fuel card provided
- Safety & Site Preparation: Conduct pre-work site assessments and safety checks to ensure a safe working environment
- Customer Service Excellence: Provide exemplary customer service, consistently maintaining the highest service standards and client satisfaction
- Field Leadership: Lead by example, guiding Field Service Technician I employees to ensure efficient, first-time resolution of service issues
- Project Execution: Implement job plans with a focus on quality assurance and safety compliance, ensuring project completion meets company standards
- Autonomous Field Operations: Operate independently in the field, making informed decisions to resolve technical issues on-site
- Technical Troubleshooting: Diagnose, service, and repair low voltage systems in commercial and enterprise environments, ensuring all repairs adhere to company and industry standards
- Testing & Documentation: Test all repairs on-site in alignment with Service Operations and Engineering policies.
- Accurately document all work performed, including notes, photos, and communications, in online ticketing systems and timecards
- On-Call Rotation: Participate in the on-call rotation, providing emergency after-hours service as required
- Vehicle Maintenance: Maintain the company-issued vehicle in accordance with company standards, ensuring it is always in optimal condition
- Professional Conduct: Maintain a professional appearance and demeanor at all times, representing the company positively in all interactions
- Continuous Improvement: Provide feedback and suggestions to the Field Superintendent or Service Manager to enhance service delivery and field operations
- Communication: Proactively communicate scheduling issues and other concerns to the Field Superintendent, Service Manager, and dispatchers
- Additional Duties: Perform other related services as required on-site, with flexibility to adapt to changing job demands
- Experience: 5+ years of experience in Audio Visual, Security, Intercom/Paging, and Infrastructure Cabling
- Technical Knowledge: Strong understanding of programming, technical commissioning guidelines, and troubleshooting philosophies
- Industry Expertise: Familiarity with industry-standard tools, equipment, and test devices, such as Fluke testers, meters, and OTDR
- Security Background: Preferred candidates will have a robust background in physical security systems
- Mechanical Aptitude: Strong mechanical aptitude with proven troubleshooting skills, particularly in relay logic and system diagnostics
- Genetec
- Software House
- Lenel
- Feenics
- Milestone
- Avigilon
- Crestron
- Flexibility: Willingness to work overtime as needed to meet construction and service schedules
- On-Call Capability: Ability to support 24/7 client SLAs and respond to emergencies when required
- Travel: Willingness to travel at least 60% of the time within the designated service market, with occasional out-of-town travel up to 20%
- Technical Proficiency: Competent in using computers and industry-specific software
- Physical Requirements: Ability to handle physical workloads, including lifting and carrying up to 50 lbs, and the ability to walk, sit, and stand for extended periods
- Driving Record: Must possess a clean driving record and hold a current state driver's license
#INDOMNI
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