Child Welfare Services Case Coordinator

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

At LSF, we are seeking dedicated Child Welfare Services Case Coordinators to make a significant impact in the lives of children and families.

Purpose & Impact:

The Child Welfare Services Case Coordinator plays a vital role in delivering comprehensive case management services to LSF clients, building strong relationships while embodying the agency's core values.

Essential Functions:

• Accept cases assigned by the unit supervisor and conduct initial visits with children in their homes within 2 working days of assignment, completing a Family Assessment within 15 working days.
• Negotiate and create a case plan collaboratively with families, focusing on identified strengths, needs, and the ultimate goal of reunification or other permanency for the child.
• Regularly visit children in their homes with a minimum frequency of once every 25 days, ensuring at least one unannounced visit each quarter.
• Document all case activities in the Florida Safe Families Network within 48 hours and maintain organized physical case files.
• Submit service requests to the Utilization Management Department and provide timely referrals to community services, maintaining knowledge of available resources.
• Prepare and file court documentation in a timely manner and actively participate in court proceedings as necessary.
• Conduct ongoing child safety assessments and develop safety plans as applicable.
• Conduct diligent searches for parents and family members when necessary, documenting all efforts thoroughly.
• Facilitate home studies for prospective placements, providing background information about children to caregivers.
• Transport children as needed and fulfill all Independent Living requirements.
• Engage in continuous professional development by attending all required meetings and training sessions.
• Work collaboratively with various stakeholders, including Program Directors, Case Managers, legal staff, and other support personnel.
• Manage time effectively to ensure completion of home visits, documentation, and court responsibilities on schedule.
• Follow all relevant regulations, laws, and agency policies to manage cases towards successful outcomes.
• Prioritize and complete all work assignments by established deadlines.

Standards of Performance:

• Courtesy: Treat clients, the public, and colleagues with respect and dignity, maintaining a positive public image.
• Communication: Keep supervisors informed of case developments and demonstrate effective communication skills.
• Teamwork: Collaborate effectively within the team and across the organization to achieve collective goals.
• Safety: Adhere to all safety practices in the workplace.
• Training: Participate in and complete all required training courses and assessments.
• Confidentiality: Maintain strict confidentiality regarding all client information.

Qualifications:

Physical Requirements:

• Must have a valid Florida Driver's License, insurance, and a reliable personal vehicle for transportation.
• Willingness to travel locally and beyond for professional duties.
• Ability to use technology effectively and maintain accurate written records.
• Flexibility to work irregular hours and be available for on-call responsibilities.
• Certification in First Aid/CPR and crisis intervention is required.

Education/Experience:

• A minimum of one year of relevant experience is required, with certification needed within one year.
• A Bachelor's degree in a Human Services field is required; a degree in Social Work is preferred.

Skills/Abilities:

• Strong written and verbal communication abilities.
• Proficient in Microsoft Office applications, including Word and Excel.
• Ability to travel as necessary for case management duties.
• Understanding of case management responsibilities and sensitivity to the cultural and socioeconomic needs of families served.

Why join LSF?

LSF offers a variety of programs across Florida, allowing our mission-driven staff to truly impact the lives of those in need. We support our employees in their professional growth and enrichment.

A comprehensive benefits package includes:

• Medical, Dental, and Vision coverage
• Telehealth access for medical consultations
• Employee Assistance Program
• Employer-paid life insurance
• 13 paid holidays plus an additional floating holiday
• Generous PTO starting at 16 days per year
• 403(b) Retirement plan with a 3% employer match or student loan repayment reimbursement
• Tuition reimbursement for professional advancement

LSF is an equal opportunity employer.