Claims Servicing Processor

4 days ago

San Antonio, TX, United States Strategic Staffing Solutions Full time
Job Description

Job Title: Claims Servicing Processor

Location: San Antonio, TX
Duration: 12 Month Contract
Pay: $20-22/hr W2

Position Summary

The Insurance Operations Specialist is responsible for executing a variety of back-office functions that support core insurance processes, including new business setup, agency management, claims processing, underwriting support, and policy servicing. This role requires strong attention to detail, a solid understanding of insurance operations, and the ability to ensure accuracy and compliance across all business functions.

Key Responsibilities
  • Perform back-office operational activities aligned with insurance services functions such as new business, policy servicing, underwriting, and claims.
  • Gather and collate information related to new accounts or renewals to support premium assessments.
  • Assist agencies with licensing, onboarding, and training requirements while resolving related queries promptly.
  • Support claim settlements by reviewing payments for discrepancies (e.g., duplicates, incorrect payees) to ensure accurate administration of claims.
  • Conduct screening and due diligence of applications to identify missing or incorrect data, then review and upload information into file management systems for underwriter support.
  • Ensure premium application aligns with customer preferences and policy terms (e.g., risk classifications, equity distributions).
  • Support underwriting and post-underwriting reviews, including exception handling and coordination with analysts.
  • Perform various policy servicing activities such as renewals, policy changes, disbursements, reinstatements, loan processing, and certificate reissuance.
  • Oversee risk classification processes in compliance with company policies and procedures.
  • Assist the Process Lead in workflow management, task prioritization, and work delegation.
Qualifications & Skills
  • Bachelor's degree in Business Administration, Finance, Insurance, or related field (preferred).
  • 2+ years of experience in insurance operations, back-office processing, or related support functions.
  • Working knowledge of insurance processes such as policy administration, underwriting, and claims.
  • Strong analytical, organizational, and problem-solving skills.
  • Proficient in MS Office and familiar with file/document management systems.
  • Excellent communication and customer service skills with the ability to manage multiple priorities in a fast-paced environment.

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