Content Development Specialist

Employment Type:

Full time

Shift:

Description:

Functional Role (not inclusive of titles or advancement career progression)

This role supports the creation, organization, and lifecycle management of HR knowledge content. This role plays a key part in capturing subject matter expertise, developing user-friendly knowledge articles, and ensuring content is optimized for discoverability within platforms like Workday Help. The consultant will work closely with HR Centers of Excellence (CoEs), LMS teams, and Communications to ensure content is accurate, engaging, and aligned with Trinity Health’s standards.

Knowledge Article Management

• Manage and maintain knowledge articles within Workday Help and other platforms.

• Ensure content is properly tagged, categorized, and optimized for searchability.

• Monitor and update articles to reflect changes in policies, procedures, and organizational needs.

Research & Content Gathering

• Collaborate with HR subject matter experts (SMEs) and CoEs to gather accurate information.

• Document HR processes, policies, and procedures in a clear and structured format.

Content Drafting & Structuring

• Write clear, concise, and user-friendly articles, guides, and FAQs using plain language.

• Structure content to enhance readability and accessibility for a diverse audience.

Content Standardization

• Apply consistent formatting, tone, and structure across all knowledge assets.

Multimedia Integration

• Develop and incorporate multimedia assets such as PowerPoint-based videos and SundaySky content.

• Collaborate with design and video teams to enhance content engagement.

Training & Communication Support

• Support the creation of training materials and learning resources.

• Partner with the Communications team to ensure alignment with Trinity Health’s communication standards.

Content Lifecycle Management

• Oversee the full lifecycle of content: creation, review, approval, publishing, and retirement.

• Conduct regular audits to ensure content remains current, relevant, and accurate.

• Structure content to enhance readability and accessibility for a diverse audience.

Content Standardization

• Apply consistent formatting, tone, and structure across all knowledge assets.

Multimedia Integration

• Develop and incorporate multimedia assets such as PowerPoint-based videos and SundaySky content.

• Collaborate with design and video teams to enhance content engagement.

Training & Communication Support

• Support the creation of training materials and learning resources.

• Partner with the Communications team to ensure alignment with Trinity Health’s communication standards.

Content Lifecycle Management

• Oversee the full lifecycle of content: creation, review, approval, publishing, and retirement.

• Conduct regular audits to ensure content remains current, relevant, and accurate.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Consultation Service: Provides consultative support to Trinity Health functional area Leadership in the implementation of strategy, operational services & other initiatives.

Proactively consults & engages operationally on development & implementation of programs & strategies.

Provides business context to ensure consistency with decision support, communication, business administration & the development & use of business tools.

Operation Expertise:

Provides leadership, direction & oversight of workstreams.

Responsible for the development, implementation & management of processes, policies & procedures.

Ensures processes, policies & procedures are communicated, implemented & aligned.

Serves as a technical resource of business operational services, issue resolution & implementation of recommended actions.

Facilitates & develops processes & tools.

Provides escalated support, guidance & training to department members (remotely & on-site) to use new technologies & applications, as well as to improve knowledge of existing ones. Identify the organizational improvements needed, develop systems to implement those changes & train the appropriate staff.

Project Management:

Manages & implements small to medium-scale projects, programs & initiatives.

Develops & manages aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, within budget & to specifications.

Conducts informational training sessions with groups of various sizes & backgrounds.

Data Management & Analysis:

Research & compile information to support ad-hoc operational projects & initiatives.

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision-making.

Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts

Develops & monitors data analysis & reporting systems & communication tools.

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Minimum Qualifications

Bachelor’s degree in Communications, Instructional Design, Knowledge Management, or related field.

3-5 years of experience in content development, knowledge management, or HR communications.

Experience managing content in Workday Help or similar knowledge platforms.

Familiarity with LMS tools and content lifecycle best practices.

Experience with multimedia tools (e.g., PowerPoint, SundaySky, video editing software).

Additional Qualifications (nice to have)

Experience in a healthcare or HR environment.

Knowledge of adult learning principles and instructional design.

removing all competencies for consistency

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran