Cell and Gene Account Management Specialist

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Position Job Summary (What You'll Do):

The Account Coordinator supports Cell and Gene Customer Services Executives and ensures the smooth running of 3PL CGT client accounts by resolving issues, managing communication, coordinating projects, and reporting. The role acts as a liaison between Pharma manufacturers and internal teams, facilitating workflow and maintaining client satisfaction.

Key Responsibilities:

• Facilitate communication between Pharma manufacturers, internal stakeholders, and potentially vendors - including responding to client inquires, resolving program issues, relaying information, and providing operational reporting
• Coordinate reporting and documentation for client QBRs and participate with the Customer Success Executive representing 3PL services
• Identify and resolve client issues, escalating complex problems to the appropriate teams and finding solutions
• Assist the Customer Success Executive and 3PL Program Managers with special client projects, tracking performance, and developing strategies
• Provide scheduled and ad-hoc reporting to support business operations and clients

Skills You'll Need: Minimum Job Qualifications (Knowledge, Skills, & Abilities):

• Cell and Gene experience preferred
• Typically requires 2 + years of account management, operations, customer service, financial services, or other relevant experience
• Ability to document processes in a clear and consistent manner
• Ability to analyze data and make business recommendations
• Capacity to present data in a concise manner that drives next action
• Process oriented with ability to identify root cause and improvement opportunities
• Experience in a highly regulated environment
• Strong communication skills (written, listening and speaking)
• Attention to detail
• Results and outcome focused
• Strong business acumen and ability to lead activity cross functionally
• Outstanding personal skills
• Strong aptitude to meet contractual processes and procedures
• Computer proficiency in MS Office Suite including intermediate Excel
• Ability to travel 10%

Education/Training -

• 4 Year degree in business or related field or equivalent experience

Working Conditions:

• Remote position - ideally located in Louisville, Columbus, Dallas, and/or Nashville

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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