Experienced Automotive Call Center Agent
4 days ago
The Service BDC Agent position at Lexus of Orlando and Lexus of Winter Park offers a great opportunity for experienced call center agents, particularly those with a background in the automotive industry, to join a respected luxury dealership. Here’s an overview of the role:
Position: Service BDC Agent - Experienced Automotive Call Center Agent
Location: Winter Park, FL
Company: Lexus of Orlando and Lexus of Winter Park
Key Qualifications:
- Technical Skills: Proficiency in Microsoft Excel
- Team Fit: Dependable, driven team player with a "can-do" attitude
- Skills Required: Excellent communication, organization, and customer service skills
- Language: Bilingual proficiency is a plus
Responsibilities:
- Build strong rapport with guests to secure service appointments and instill confidence in the dealership
- Utilize CRM software to handle reservations and maintain effective follow-up
- Make outbound calls to schedule accessories or equipment installation for vehicle purchases
- Gain in-depth knowledge of products and services
- Provide a world-class experience to every guest
- Flexible availability for day, evening, and weekend shifts (closed Sundays)
Benefits:
- Insurance: BCBS FL Healthcare, dental, vision, life, AD&D, and disability coverage through Allstate
- Retirement & Time Off: 401(k), paid vacations, and holidays (Christmas, Thanksgiving, Labor Day, Memorial Day, July 4th, and New Year's Day)
- Eligibility: Full-time associates only, with specific eligibility requirements
This position is ideal for experienced call center agents who excel in customer interaction, organization, and professionalism, particularly those passionate about working in a luxury automotive environment.
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