Behavioral Coach Trainer
2 weeks ago
Beacon is a successful and national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. All activities related to this position must be delivered in compliance with the company's policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our "I CARE" core values of the organization - Integrity, Compassion, Advocacy, Respect and Excellence.
Position Summary:
Orientation and annual training play a critical role in shaping the success of our organization by providing the support our teams need to be competent and confident in their roles. Maintaining ongoing learning at a retainable pace contributes directly to the organization's care, compliance, and sustainability. This department has specific expectations to ensure effective staff knowledge, compliance, and excellence.
For Beacon Specialized Living to be a learning organization, we must have an organizational culture with a cadence of continuous learning.
The Behavioral Coach Trainer in the Learning and Development department is responsible for improving the quality of work and productivity of the organization's employees. This position assesses property-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for all employees. This position actively searches, creatively designs, and implements effective methods to educate, enhance performance, and recognize performance. This position also monitors all industry training regulations and ensures 100% training compliance across all Beacon markets they support.
Supervisory Responsibility:
This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the field.
Primary Responsibilities:
- Schedule and deliver engaging and effective training sessions, workshops, and virtual instructor-led courses to meet company goals, objectives, and standards.
- Responsible for implementing all regulated and developmental training for assigned Beacon areas. Completes or facilitates all required training of Direct Support Professionals (Level 0-5) and direct care staff, including but not limited to onboarding program, orientation, shadow shift(s), and competency training to ensure the implementation of high-performance standards and a smooth transition and integration into the organization.
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- Ensure all Beacon training courses are consistently executed to meet all state licensing requirements.
- Responsible for implementing all regulated and developmental training for assigned Beacon areas. Completes or facilitates all required training of Direct Support Professionals (Level 0-5) and direct care staff for annual certifications and regulatory requirements.
- Provide training as assigned, which may include live training sessions, instructor-led virtual sessions, and monitoring of virtual training on the company learning management system (LMS).
- Foster a positive learning environment that encourages employee engagement and participation. Monitor for understanding and engagement and adjust for learning style and/or understanding as indicated.
- Monitors training and development needs for all DSPs and home/location/program staff to identify gaps and areas for improvement.
- Consult with Beacon Specialized Living Services (BSLS) managers and supervisors to assess training needs and support their development.
- Observe and ensure all operations and company policies are understood and followed in the homes during post-training follow-up visits. Engage staff in corrections immediately and provide feedback and support to the home manager and operations supervisor for ongoing improvement.
- Promote a robust learning-based environment and ensure staff access to top-of-the-line training and educational opportunities.
- Provide feedback to subject-matter experts on instructional design and training techniques to improve their presentations and staff training, as indicated.
- Provide documentation and reporting on training activities.
- Ensure all training documentation is received for storage in employee LMS file daily.
- Monitor and document training compliance tracking to ensure accurate and up-to-date training compliance reports. Review reports with operational leadership to promote training compliance.
- Contribute to the development and maintenance of the leadership team's training report, including, but not limited to, training activities, number of attendees, training evaluations, etc.
- Conduct follow-up studies of all completed training to evaluate and measure results.
- Provides coaching to staff on utilizing de-escalation strategies to reduce the behaviors of the individuals served.
- Utilize Applied Behavioral Analysis (ABA) techniques to observe and monitor staff interactions with individuals served.
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- Assess staff performance in the use of de-escalation strategies and crisis prevention interventions.
- Provide real-time, on-the-spot training and coaching to staff to reinforce proper techniques and correct performance gaps.
- Deliver constructive feedback and model appropriate behavioral intervention and de-escalation practices.
- Track and document staff progress in skill acquisition, identifying areas requiring additional training or support.
- Collaborate with supervisors and leadership to ensure consistency in the application of ABA principles and de-escalation practices across all settings.
- Support ongoing staff development by reinforcing best practices, professional conduct, and person-centered care.
- Works effectively as a team member with other members of management and the HR and Recruiting staff.
- Assist with job fairs and in-home hiring events; provide feedback to recruiters on the quality of new hires.
- Participate in the weekly onboarding call to review orientation progress for new hires.
- Trainers are expected to meet weekly productivity goals.
- Performs other duties as assigned or requested.
- Bachelor's degree preferred in Instructional design, Education, Organizational Development, Human Resources, or a related field.
- Certification preferred as a BCABA, RBT, BCBA, or other ABA certification
- Two years of experience as a trainer/training facilitator, educator, or similar role.
- Understanding of adult learning principles and instructional design methodologies.
- Highly organized and motivated for the position demands.
- Effective communicator, both verbally and in writing.
- Basic computer skills.
- Must maintain trainer certification in a de-escalation program as required (CPI, SCM, HWC, Ukeru).
- Must maintain trainer certification in CPR, QPR, Gentle Teaching, or other programs as required by Beacon Leadership.
- Must pass criminal background check.
- Must possess a valid Driver's License.
- Proficient in speaking, reading and writing the English language.
- Approved by state, federal and government entities to work within BSLS programs.
Travel:
Regular local travel to client sites.
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