Front Desk Agent

3 days ago

Miami, FL, United States Westgate Resorts Full time

Job Description

Location: New Orleans, LA
Reports To: Front Desk Manager,
Job Type: Full-time

Summary

The Front Desk Agent is often the first point of contact for guests or clients. You’ll manage check-ins and check-outs (if hospitality), answer inquiries, handle reservations, and support guest satisfaction by providing courteous, prompt, and helpful service.

Key Duties & Responsibilities

  • Greet and welcome guests/visitors in a professional and friendly manner

  • Manage reservations: online, phone, and walk-in; confirm, modify or cancel as necessary

  • Respond to guest inquiries, concerns or complaints; escalate as needed

  • Provide information about local attractions, transportation, hotel/office services

  • Maintain records, complete logs/reports, ensure front desk area is well kept and presentable

  • Coordinate with housekeeping, maintenance and other departments to ensure rooms or facilities are ready and in good condition

  • Follow safety, security, and cash handling procedures

Qualifications:
Qualifications

  • High school diploma or equivalent; further education in hospitality or related fields is a plus

  • Excellent interpersonal and communication skills; professional appearance and demeanor

  • Ability to multitask, stay organized, and manage time effectively

  • Strong problem-solving skills; ability to remain calm under pressure or during peak periods

  • Basic computer skills; experience with reservation / property management systems helpful

Additional Information

Benefits

  • Competitive salary: $60,000 – $65,000 annually.

  • Professional development and growth opportunities.

  • Collaborative and supportive work environment.

  • Opportunity to develop key communication and organizational skills.

  • Full-time, on-site position in Austin, TX.

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