Patient Services Representative
5 days ago
Location: Pasadena, CA 91105
Duration: 13 weeks
Shift: 1st Shift Day 5x8-Hour (08:00 - 17:00)
*** Interviews Will Be In-Person***
Position Summary:
- Primary point of contact for patient relations in person and by phone
- Greet patients and assist in resolving patient concerns and escalating as appropriate
- Check patients in/out and collect co-payments, give receipts, and reconcile payments
- Verify patient demographics and insurance information in CS-Link/Epic
- Schedule appointments and complete patient registration
- Process and track referrals and authorizations for various insurance types
- Handle patient/provider correspondence
- Explains policies, procedures, or services to patients
- Sanitize workspace using provided supplies and following department guidelines
- HSD/GED
- BLS (AHA or ARC)
- Flu vaccination (no exemptions/no declinations)
- Experience with medical insurance, referral processes, and benefit plans
- 1 year of recent experience working in an outpatient clinic or medical office setting
- Ability to read, understand, and respond to detailed oral and written instructions
- Experience with CS-Link/Epic
- 2+ years' recent experience working as a Patient Service Representative
- Understanding of medical terminology
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