Office Manager

3 days ago

Plymouth, MI, United States U.S. Physical Therapy Full time

Company Description

For over 30 years, Plymouth Physical Therapy Specialists has been dedicated to our patients, always putting their needs first. Our team, with a wide range of professional skills, is committed to providing outpatient care in orthopedics, sports injuries, joint replacement, industrial rehabilitation, pediatrics, and geriatrics. We are fully equipped to offer the latest, research-backed treatments for a maximized rehabilitation experience.

Job Description

The Office Management position is responsible for overseeing the administrative services of Plymouth Physical Therapy Specialist .

  • Manage scheduling, patient intake, and front desk workflow to ensure smooth operations

  • Oversee and support office coordinators and technicians in their duties

  • Train and mentor staff on company policies, procedures, and best practices

  • Monitor productivity and implement process improvements to enhance efficiency

  • Maintain accurate records, reports, and documentation for compliance and quality assurance

  • Coordinate communication between clinical staff, administrative staff, and management

  • Handle conflict resolution and promote a positive workplace culture

  • Assist with hiring, onboarding, and performance evaluations of administrative staff

  • Ensure adherence to HIPAA and other regulatory requirements

  • Support billing, insurance verification, and patient account management as needed

  • Organize staff meetings and contribute to strategic planning initiative

Qualifications

  • Experience in a managerial or supervisory role within a healthcare or clinic setting preferred.

  • Strong leadership skills with a focus on staff development, motivation, and performance improvement.

  • Excellent communication skills, both verbal and written.

  • Ability to manage multiple tasks and priorities in a fast-paced environment.

  • Strong understanding of clinic operations, HIPAA compliance, and OSHA regulations.

  • Experience with tracking and analyzing key performance indicators (KPIs) and managing performance.

  • Proficiency in scheduling software, Microsoft Office Suite, and other relevant administrative tools.

  • Experience in coordinating training programs and team development initiatives.

Additional Information

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at careers@icims.com

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