Vice President of Customer Success
5 days ago
pCome join the MVT family MVT is now hiring a Vice President of Customer Success for our team in El Paso, TX Click More Information to apply./p pAre you passionate about building high-performing teams and empowering others to reach their full potential? Do you thrive in a collaborative environment where you can shape a departments culture and processes? Join us as the Vice President of Customer Success, where your leadership will drive employee growth, team engagement, and exceptional customer experiences./p pResponsibilities:/p pThe VP, Customer Success establishes and implements a vision for customer service that wins the company carrier of the year awards for new and established customer accounts. Leads and mentors a team of customer service associates, managers, and a director to win the company more service awards. The goal is to grow high potential accounts into winners, while making established and mature accounts more sustainable. Implements roadmap for automation and customer growth and retention whether freight is covered by assets or brokerage division. Directs process, procedures, amp; systems improvements. Forward thinking and collaborative, aligning with the CIO and development team to automate load tracking, load booking to commitments, etc. Collaborates amp; aligns with the brokerage team to move excess freight opportunities. Works with the sales team to onboard, service, and grow accounts. Works together with the dedicated contract carriage operations team./p pBackground Required:/p ul liBachelors degree/li li5-7 years Experience in Customer service leadership within logistics, transportation/li liTrophy case of Carrier of the year awards/li liCustomer growth amp; retention/li liLong-term planning and strategy/li liHire, mentor, coach, develop team (gt;25 associates)/li liSOP amp; KPI Development/li liProcess improvement/li liAS/400, Mcleod, Manhattan (Hemispheres, and Load Analyzer)/li liProcess automation (preferred)/li /ul pOther essential abilities and skills:/p ul liExcellent communications (i.e., verbal, written, presentations)/li liCollaborative/li liLeadership/li liStrategic amp; analytical thinking/li liHigh Energy, persistence, and result driven/li /ul Pay Range: - , General Benefits:
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