Customer Support Specialist

2 weeks ago

Rochester, MN, United States TradeJobsWorkforce Full time

As a Customer Support Specialist, you will play a crucial role in assisting our valued customers while enjoying a flexible work environment. Your responsibilities will include:

  • Responding to customer inquiries through various channels such as phone, chat, and email.
  • Troubleshooting basic issues and providing effective solutions.
  • Documenting customer interactions and updating accounts accurately.
  • Preparing quotes and processing customer orders efficiently.
  • Researching leads and identifying potential new opportunities.
  • Generating new sales proactively.
  • Learning the complete range of our products and services to serve customers effectively.
  • Collaborating with the warehouse team to resolve shipping issues promptly.
  • Coordinating with the finance department to provide accurate billing and documentation.
  • Effectively managing relationships with customers in various time zones.
  • Preparing client quotes, proposals, and engaging presentations.
  • Maintaining high levels of detail and accuracy in all communications.
  • Multitasking and prioritizing tasks to meet deadlines efficiently.
  • Providing timely customer feedback and resolving issues swiftly.
  • Submitting regular activity reports to track performance.
  • Demonstrating strong computer skills and familiarity with MS Windows.
  • Exhibiting dynamic project management and collaboration abilities.
  • Committing to delivering all projects on schedule.

Note: Duties and responsibilities may change based on the evolving needs of the business.

  • 311 Customer Service Specialist

    2 weeks ago

    Rochester, MN, United States City of Rochester, MN Full time

    311 Customer Service Specialist The City of Rochester invites applications for the position of 311 Customer Service Specialist. The City of Rochester is committed to a community where all members feel a sense of belonging. We recognize the diversity of our community members, listen to ALL voices, and provide equitable services to create an inclusive place to...

  • 311 Customer Service Specialist

    2 weeks ago

    Rochester, MN, United States City of Rochester, MN Full time

    311 Customer Service Specialist The City of Rochester invites applications for the position of 311 Customer Service Specialist. The City of Rochester is committed to a community where all members feel a sense of belonging. We recognize the diversity of our community members, listen to ALL voices, and provide equitable services to create an inclusive place to...

  • 311 Customer Service Specialist

    2 weeks ago

    Rochester, MN, United States City of Rochester, MN Full time

    311 Customer Service Specialist The City of Rochester invites applications for the position of 311 Customer Service Specialist. The City of Rochester is committed to a community where all members feel a sense of belonging. We recognize the diversity of our community members, listen to ALL voices, and provide equitable services to create an inclusive place to...

  • 311 Customer Service Specialist

    2 weeks ago

    Rochester, MN, United States City of Rochester, MN Full time

    311 Customer Service Specialist The City of Rochester invites applications for the position of 311 Customer Service Specialist. The City of Rochester is committed to a community where all members feel a sense of belonging. We recognize the diversity of our community members, listen to ALL voices, and provide equitable services to create an inclusive place to...

  • 311 Customer Service Specialist

    2 weeks ago

    Rochester, MN, United States City of Rochester, MN Full time

    311 Customer Service Specialist The City of Rochester invites applications for the position of 311 Customer Service Specialist. The City of Rochester is committed to a community where all members feel a sense of belonging. We recognize the diversity of our community members, listen to ALL voices, and provide equitable services to create an inclusive place to...

  • 311 Customer Service Specialist

    2 weeks ago

    Rochester, MN, United States City of Rochester, MN Full time

    311 Customer Service Specialist The City of Rochester invites applications for the position of 311 Customer Service Specialist. The City of Rochester is committed to a community where all members feel a sense of belonging. We recognize the diversity of our community members, listen to ALL voices, and provide equitable services to create an inclusive place to...

  • 311 Customer Service Specialist

    2 weeks ago

    Rochester, MN, United States City of Rochester, MN Full time

    311 Customer Service Specialist The City of Rochester invites applications for the position of 311 Customer Service Specialist. The City of Rochester is committed to a community where all members feel a sense of belonging. We recognize the diversity of our community members, listen to ALL voices, and provide equitable services to create an inclusive place to...

  • 311 Customer Service Specialist

    2 weeks ago

    Rochester, MN, United States City of Rochester, MN Full time

    311 Customer Service Specialist The City of Rochester invites applications for the position of 311 Customer Service Specialist. The City of Rochester is committed to a community where all members feel a sense of belonging. We recognize the diversity of our community members, listen to ALL voices, and provide equitable services to create an inclusive place to...

  • 311 Customer Service Specialist

    2 weeks ago

    Rochester, MN, United States City of Rochester, MN Full time

    311 Customer Service Specialist The City of Rochester invites applications for the position of 311 Customer Service Specialist. The City of Rochester is committed to a community where all members feel a sense of belonging. We recognize the diversity of our community members, listen to ALL voices, and provide equitable services to create an inclusive place to...

  • Hybrid 311 Customer Service Specialist

    1 week ago

    Rochester, MN, United States City of Rochester, MN Full time

    A municipal government agency is seeking a 311 Customer Service Specialist to provide excellent customer service and support to community members. The role involves responding to inquiries and providing information about City services. The ideal candidate will have strong customer service skills, an Associate's degree or relevant experience, and an...