Hotel Guest Service Agent

5 days ago

Naples, FL, United States Guest Services Full time

Compensation Amount:

16.50 USD Hourly

Job Summary:

Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel team members to ensure every guest experiences superior customer care. Responsibilities include checking guests in and out, assigning rooms, accommodating special requests, cash handling duties, answering phones professionally and ensuring the guests have an enjoyable and pleasant stay.

Job Description:

ESSENTIAL FUNCTIONS

  • Welcome guests to the hotel and assist them with check-in and check-out processes

  • Manage reservations and bookings

  • Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services

  • Address guest complaints and resolve issues in a timely and professional manner

  • Process payments and maintain accurate records

  • Coordinate with other departments to ensure guests' needs are met

  • Maintain a clean and organized front desk and lobby area

PHYSICAL AND MENTAL REQUIREMENTS

  • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

  • Ability to stand for the entire work day and to climb steps regularly.

  • Constantly communicates and receives verbal communication with other employees in a fast-paced environment.

  • Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

  • Typical office equipment (computers, phone system, fax, copiers, scanners, among others).

  • Reservations system. POS system.

B enefits include a competitive salary, Paid Time Off (PTO), Paid Holidays, and for qualifying team members. Health/Medical, Dental and Vision benefits. In addition, you will instantly have the Team Member and Family Travel Program, which provides reduced hotel room rates at many Hilton Family of Brands hotels.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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