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IT Desktop Support Engineer
2 weeks ago
Job Title: IT Desktop Support Technician
Job Type & Location: New Brighton, Minnesota
It is a 40hr/week full-time opportunity.
Job Requirements:
Technical
- Minimum of 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
- Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
- bility to lift/move computer equipment weighing up to 50 lbs.
- Expert in desk-side support and PC break/fix, including basic administration of Windows O/S and MAC/Linux OS (preferred).
- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to
- monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels all under 'Smart Hands' capability.
- bility to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
- Experienced in repeat call analysis and developing preventive actions
- Experienced in Problem management
- Excellent written and oral communications skills with clients and management, as well as people skills.
- bility to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
- Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
- Experience with ticketing tools (ServiceNow / Remedy, etc.),
Non-Technical
- Good Customer management skills.
- Good in oral and written communication
- ble to interact and work with customers at different levels.
- Driven and result-oriented.
- Passionate about the work
- bility to work independently or as part of a team
- bility to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
