Central Office _ Call Center Agent
4 days ago
Information and Instructional Technology/Call Center Agent
Date Posted:
12/2/2025
Location:
Information Technology
The DeKalb County School District is seeking an experienced and professional Call Center Agent.
Salary Grade/Schedule: 111
Salary Schedules: Click Here
The material contained herein is subject to change. All open positions offered by the DeKalb County School District are subject to specific job requirements. The DeKalb County School District is an equal opportunity employer, and all hiring decisions are subject to federal, state, and local employment laws and regulations.
Title: Call Center Agent
Under general supervision, operates the multi-line telephone system and/or switchboard for the DeKalb County School District (DCSD); answers incoming calls and forwards to appropriate personnel or departments, and provides information to ensure proper routing of incoming calls.
Essential Job Duties:
Performs routine tasks to operate a multi-line telephone system, efficiently directing incoming calls to appropriate personnel or departments and providing accurate information to callers. Performs duties with moderate supervision as an intermediate-level individual contributor.
Answers the telephone and transfers calls to the appropriate person or department, ensuring efficient communication within the organization.
Provides general information to the public about the school system, including addresses, directions, and other relevant details. • Maintains and updates personnel and department directories to facilitate accurate call transfers and information dissemination.
Enters data to determine home school based on the caller's home address and assists callers in navigating the DeKalb County School District (DCSD) web page.
Serves as a liaison between the general public and DCSD staff, fostering positive interactions and support.
Works on routine or semi-routine assignments with an understanding of when deviation from standard practice is necessary.
Manages tasks that are assigned while being prepared to suggest improvements for efficiency in handling inquiries or issues faced by callers.
Participates in projects related to the development of new tools or processes aimed at improving efficiency within the organization.
Coordinates assigned project tasks effectively to meet objectives.
Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
- High school diploma with 3 - 6 years of related experience required
- Associate's Degree with 1 - 4 years of related experience preferred.
11/11/2025
Attachment(s):
- Call Center Agent
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