Fitness Service Specialist

GENERAL SUMMARY

Carries out duties and responsibilities of maintaining the operations and customer service of the Fitness Center. Adherence to the company's mission and core values is expected and is critical to the success of the Fitness department.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it

Stay Humble. Hustle Harder. Show up and do the hard workBe a gritty, roll-up-your-sleeves kind of crewKnow it's never about one person-we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curiousWe seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

• General supervision of the Fitness Center and Recovery room.
• Assuring the fitness and recovery areas are safe including enforcing club policies and procedures.
• Maintains the highest quality of customer service.
• Assures cleanliness and organization of the fitness and recovery areas, including routine housekeeping.
• Adheres to scheduled responsibilities including attending mandatory department meetings.
• Instructs members in proper and safe use of equipment.
• Monitors music and TV stations and adjusts as needed.
• • Performs other related duties as assigned by management.
  • Communicate timely and follow up, as appropriate.
  Active participation in required events, programs, meetings, and trainings.

OTHER JOB FUNCTIONS
Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

• Policies and Regulations - Knowledge of company polices.
• Written Comprehension and Expression - Ability to read, understand and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information.
• Computer - Ability to utilize club software program and email communication software, such as Microsoft Outlook.
• Knowledge of safe operation of fitness center and recovery room equipment.
• Previous customer service experience.

EXPERIENCE

• Health and fitness background preferred.
• Experience with fitness equipment preferred.
• Current CPR/AED Certification required (Red Cross or American Heart Association; or within 30 days of employment)

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Associate is frequently required to stoop, bend, squat, climb, kneel, twist, sit, stand, walk, reach above shoulders, reach at waist level, reach below knees, push, pull, grasp with fingers and life and/or move up to fifty (50) pounds.

Percentages represent amount of time estimated. Continuously (71-100%), Frequently (41-70%), Occasionally (16-40%), Intermittently (0-15%)

Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

The noise level in the work environment is usually moderate.

The language skills, reasoning ability, physical demands, and work environment described are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

An Equal Opportunity Employer

The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

---