Ticket Service Representative

POSITION: Ticket Service Representative

DEPARTMENT: Box Office

REPORTS TO: Manager of Box Office

FLSA STATUS: Hourly/Non-Exempt

The Role

Ticket Service Representatives are the first point of contact for our guests. They delivered an exceptional customer experience while assisting with ticketing transactions, inquiries, and event information. This role requires professionalism, accuracy, and a friendly demeanor to ensure every guest feels welcomed and supported.

Essential Duties and Responsibilities

• Greet and assist all guests in a courteous, professional, and friendly manner.

• Ensure guest needs are met by providing seating assistance and ticketing guidance.

• Deliver a consistent, high-quality level of customer service at all times.

• Proactively anticipate and address guest concerns, including ticket purchases, directions, event schedules, and general venue information.

• Accurately distribute “Will Call” tickets and manage related guest inquiries.

• Troubleshoot ticketing concerns quickly and professionally.

• Provide assistance to guests both in person and over the phone.

• Collaborate with fellow staff members to ensure smooth operations.

• Maintain reliable attendance and punctuality; flexible availability is required to meet a minimum of 80% event schedule coverage.

• Adhere to all ASM Global (or applicable venue operator) policies and procedures.

• Perform other duties as assigned by supervisors or management.

Education and Experience

• High School Diploma or equivalent required.

• Previous customer service or guest services experience preferred.

• Experience in live entertainment, sports, or hospitality settings is an asset.

Skills and Abilities

• Strong customer service orientation with a cheerful outlook.

• Excellent verbal and interpersonal communication skills.

• Ability to remain calm and adaptable in fast-paced, dynamic, or stressful situations.

• Strong attention to detail and ability to anticipate guest needs.

• Ability to work independently and exercise sound judgment.

• Flexibility to adjust to last-minute changes and operational needs.

• Proficiency with computers and tablets; ability to learn new systems quickly.

• Bilingual skills (Spanish/English) are a plus but not required.

• Strong teamwork and collaboration skills.

Computer Skills

• Ability to operate a computerized ticketing system and standard office equipment.

• Knowledge of Ticketmaster Host and/or TM1 Sales is an asset, but training will be provided if needed.

WORKING CONDITIONS

Location: On Site, Charles F. Dodge City Center

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have reliable transportation and be able to report to work as scheduled.

• Availability required for irregular hours, including nights, weekends, and holidays based on event needs.

• Frequent standing, walking, bending, kneeling, reaching, and manual labor.

• Must be mobile and able to navigate between different areas of the venue quickly.

• Exposure to moderate to high noise levels during events.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this

document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.