Customer Service Representative

4 days ago

Lawrence, MA, United States Joseph's Bakery Full time

Scope of Work:

Joseph's is seeking a Customer Service Representative who will be responsible for providing an outstanding level of customer service and satisfaction to consumers of Joseph's Bakery bread products. This individual will possess a high level of interpersonal skills, have a strong attention to detail and the ability to think ahead and prioritize tasks. If you enjoy the pace of a growing company and are excited by the prospect of acting as an internal resource and collaborator with Sales, Marketing, Quality Assurance and Operations, please apply.

Job Description & Responsibilities:

  • Customer Service Support
    • Lead on intake and responses to consumer inquiries via phone, email, and chat via ZenDesk platform.
    • Reply to inquiries in a manner which supports company policies and reflects the brand voice.
    • Assist with monthly customer service report
    • Contribute to monthly team meeting to cover monthly reporting of trends, issues & improvements.
    • Identify and contribute to ongoing process improvement including FAQ creation / refinement.
    • Additional duties as needed by business demands.

Qualifications:

  • At least 2 years experience in a customer service role preferably working with consumers (B2C).
  • Proficiency with Microsoft Office including Outlook, Word and Excel.
  • Prior experience with ZenDesk and e-commerce.
  • Strong communication skills including oral and written formats that are audience appropriate.
  • Enthusiasm and passion for customer service which includes active listening abilities, empathy, patience, and an overall positive approach.
  • Focus on problem solving and taking responsibility for resolving issues with accuracy and attention to detail.
  • Ability to work collaboratively and independently in a team environment under tight deadlines.
  • Ability to respond to time sensitive requests and juggle multiple projects.
  • Acts with integrity in processes, relationships, and communications.
  • Interest in and working knowledge of the food industry.

Job Location: Lawrence, MA

Position type: Full time

Relocation: Local candidates only (no relocation)

About Joseph's

Founded by Joseph Boghos, Joseph's Bakery started manufacturing Pita bread in a small local bakery in Lowell, Massachusetts in 1972. Driven by the growing demand for our fresh, delicious Pita, and by a dedication to quality and service, Joseph's built a foundation for continuing growth throughout New England and beyond.

Today, Joseph's is still a family-run company, now led by the third generation of the Boghos family. We are nationally known for our delicious baked goods including: Pita Bread, Lavash, and Wraps.

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