Zuora Systems Manager
2 weeks ago
Oak Brook, IL - Hybrid onsite 3 days per week
Job Summary
This role leads the design, configuration, implementation, and support of Zuora Subscription Management and Recurring Revenue processes, with responsibility for integrating Zuora with SAP ECC, Salesforce, and related applications while managing teams to deliver end-to-end Quote-to-Cash solutions.
Essential Duties and Responsibilities:
- Work with business stakeholders to understand business processes, gaps, pain points, and objectives; elicit, define, and analyze requirements.
- Lead and manage a team of technical and functional resources to design, configure, implement, and support applications that enable Subscription Management and Recurring Revenue business processes on the Zuora platform and other integrated applications such as SAP ECC, SAP Commerce, and Salesforce.com.
- Provide functional, administrative and technical expertise on integrating Zuora with related applications, including knowledge of Zuora's REST APIs.
- Create and modify Zuora Workflows and Zuora document templates.
- Responsible for the design and configuration of the Zuora application.
- Lead and collaborate with colleagues to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices
- Manage application developers to create functional and technical specifications for custom development that adheres to design guidelines.
- Collaborate with Super Users to create test cases for end-to-end business processes and system functions, ensuring traceability and coverage of requirements; execute tests; facilitate Super User test execution; analyze and resolve defects.
- Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management.
- Manage the support of production systems; proactively work to analyze and resolve production problems in a timely manner; resolve end user service requests; independently execute production support processes including identification of issue severity, root cause, and priority.
- Identify opportunities to leverage applications to improve business processes, and support business re- engineering efforts. Research and represent industry best practices.
- Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
- Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
- Contribute to the team effort by accomplishing related results and participating on projects as needed.
- Motivate and lead a high performance team by attracting, developing, engaging and retaining team members
- Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company's policies
- Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
Requirements:
- 9+ years' experience in IT, preferably applications development or configuration.
- 5+ years' experience administering, configuring, and supporting Zuora Billing or equivalent subscriptions management systems.
- t least one full lifecycle implementation of ZUORA platform for a BU.
- Leadership experience in a direct or indirect capacity.
Nice to have/Desired experience:
- Experience integrating Zuora with SAP.
- Experience with other Zuora products, including Zuora CPQ, Zuora Collect, and Zuora Revenue.
- Experience working with business processes related to end-to-end Quote-to-Cash business processes, from sales quoting to revenue recognition and cash application.
- Master's degree or MBA.
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