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Manager, Training and Technical Assistance
2 weeks ago
Company Overview:
Public Health Solutions (PHS) is a 501(c)3 non-profit community-based organization (CBO) that has existed for 70 years to improve health equity and address health-related social needs (HRSN) for historically underserved marginalized communities. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.
PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans and CBOs providing critical resources in the community that address the social drivers of health. WYNYC brings together over 100 organizations offering various programs - such as food, housing, employment, health insurance, and sexual health services - across all five boroughs. These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance health equity. To date, our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings.
New York State (NYS) recently announced the availability of $500M statewide to support Social Care Network (SCN) lead entities responsible for coordinating social care delivery in various regions across the state. Public Health Solutions (PHS) and our WYNYC network were awarded the role of regional SCN for Brooklyn, Manhattan, and Queens.
This is a grant-funded position ending March 31, 2027.
Position Summary:
We seek an experienced manager to oversee WholeYouNYC-SCN's training and technical assistance activities for onboarding health-related social needs (HRSN) service providers ("network partners"). The Manager, supervised by the Director of Network Performance, will have three direct reports and will work closely with the Capacity Building team and other care delivery teams to enhance HRSN service provider SCN knowledge capacity and engagement. The Manager, Training and Technical Assistance will draw upon SCN care delivery and social services navigation expertise to ensure training and technical assistance activities maximize value for network partners.
Specifically, the Manager, Training and Technical Assistance will:
Leadership and Management
- Supervise three Training & Technical Assistance Coordinators, managing their partner portfolios, workload, and professional development.
- Foster a culture of engagement, quality, and efficiency within the SCN's partner onboarding and TTA activities.
- Serve as a subject matter expert on SCN care delivery processes, providing leadership, guidance, and best practices to network staff and partners.
- Collaborate with internal teams and network partners to design, update, and implement a comprehensive SCN training curriculum.
- Lead the planning, delivery, and evaluation of network partner trainings, including development of materials, scheduling, and post-training analysis.
- Develop and manage the Learning Management System (LMS) as the central repository for accessible, up-to-date training and resource materials.
- Support training tracking and data management at both the partner organization and user levels, including integration into the LMS.
- Oversee the SCN partner onboarding process, coordinating with internal teams and external partners to ensure seamless and efficient transitions onto the network.
- Design and implement a comprehensive onboarding program, including development of supporting documentation and tools.
- Plan and oversee technical assistance activities, such as partner strategy sessions, office hours, end-to-end workflow sessions, and engagement events.
- Develop and implement tailored technical assistance solutions that enhance partner knowledge capacity and readiness to participate in the SCN.
- Collaborate with the Capacity Building team to ensure smooth transitions from onboarding to live network participation.
- Design and implement methods to monitor and evaluate the effectiveness of training and TTA initiatives.
- Collaborate with Quality Improvement & Evaluation teams to develop performance monitoring protocols for SCN care delivery activities.
- Identify performance issues and develop corrective action plans to support partner improvement.
- Document best practices and lessons learned, and recommend continuous improvement strategies for SCN training and TTA operations.
- Perform other related duties, as assigned.
- Bachelor's Degree preferably in public health, health education or a related field and/or equivalent.
- Minimum 3 years of experience in project management, managerial or supervisory role and/or equivalent.
- Proven professional experience developing and delivering training and/or technical assistance, preferably in a public health setting.
- Ability to work efficiently in fast-paced environments.
- Strong professional knowledge of effective social needs screening and referral practices.
- Understanding of the health and human services sector in NYC/NYS and related government agencies.
- Foundational knowledge of the social drivers of health (SDoH) and their impact on health outcomes.
- Excellent interpersonal skills (verbal, written and presentation).
- Strong organizational skills with the ability to handle multiple tasks simultaneously.
- Excellent attention to detail, accuracy and dependability.
- Ability to travel occasionally across Brooklyn, Queens and Manhattan.
- MPH, MPA or related Master's Degree.
- Bilingual language skills.
- Experience working with Medicaid.
- Experience working with a Learning Management System.
Benefits:
• Hybrid Work Schedule
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403(b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing trainings and continuous opportunities for professional growth and development.
At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don't have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities.
We look forward to learning more about you
PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.
Monday - Friday
9am - 5pm
35 hours per week.
