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SAP Customer Service Consultant

2 weeks ago

Newark, NJ, United States Ampcus Full time

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: SAP Customer Service Consultant

Location(s): Newark, NJ

Key Responsibilities:

  • Lead and support SAP S/4HANA implementations focused on Customer Service (CS), SD, and related modules.
  • Analyze client requirements and design end-to-end SAP solutions tailored to automotive service processes.
  • Collaborate with cross-functional teams to deliver transformation projects including:
    • Spare parts and warranty management.
    • Dealer performance and service process excellence.
    • Integration with OEM systems and legacy platforms.
  • Participate in RFPs, solution architecture, and business case development.
  • Conduct workshops, training sessions, and provide post-implementation support.
  • Create proof-of-concepts and integrate SAP with other ERP systems as needed.
Required Skills & Qualifications:
  • MBA or equivalent from Tier 1/2 business schools (preferred).
  • 2-6 years of hands-on experience in SAP S/4HANA CS, SD, or related modules.
  • Proven track record in at least 2-3 large-scale SAP transformation projects.
  • Strong understanding of automotive industry processes and customer service operations.
  • Excellent problem-solving, communication, and stakeholder management skills.
  • Ability to work in a fast-paced, global consulting environment.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.